Neutrinos, a provider of AI-powered intelligent automation solutions for insurers, has been chosen by American Public Life Insurance Company (APL), a group benefits insurance specialist, to drive a transformation of its group benefits business.
The collaboration seeks to modernise APL’s operations by building a new digital foundation for its business processes, according to FF News.
This will cover areas including new business acquisition, policy administration, and billing for a wide range of group insurance products such as accident, cancer, critical illness, disability, gap, hospital indemnity, and term life cover.
Neutrinos develops automation platforms built on a coreless architecture, enabling insurers to integrate and orchestrate data, policy, and billing without the constraints of traditional core systems. Its technology allows end-to-end automation across customer journeys, enhancing speed, scalability, and operational efficiency.
APL, based in the United States, has spent over eight decades focusing on a broker-first model while providing employee benefits coverage. The company is now seeking to overhaul its systems and introduce modern, flexible processes that align with its long-term growth objectives and customer service ambitions.
The initiative will rely heavily on APL’s unified Data Hub, which will serve as the backbone of the transformation. Acting as the central repository, the Data Hub will power the Neutrinos platform to automate workflows across enrollment, servicing, billing, and broker management. This integration is expected to improve accuracy, reduce friction, and enable a faster service experience for brokers and policyholders alike.
Susan Relland, JD, president of operations at APL, said, “We’re very excited to partner with Neutrinos to build one of the most significant foundational components of our technology transformation. In our old environment, automation was nearly impossible and manual processes and years of customization constrained growth. Our goal is to provide a 10x better customer service experience, delivering the speed, accuracy, and connectivity our brokers and policyholders expect, while preserving the personal touch that has defined us over the past 80 years.”
Ramya Babu, co-founder and president of U.S. business at Neutrinos, said, “We’re honored that APL has chosen Neutrinos as a strategic partner for such a visionary transformation. Our platform is built for exactly these kinds of challenges, enabling full system integration, end-to-end automation, and long-term solutions that reduce friction, improve accuracy, and set the stage for future growth.”
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