Tokio Marine, one of Japan’s largest insurers, and OpenAI, the US-based artificial intelligence company best known for developing ChatGPT, have entered a strategic collaboration to bring generative AI (genAI) into Tokio Marine’s operations.
The partnership aims to enhance productivity, streamline operations, and create more personalised customer experiences through the use of advanced AI agents, according to Coverager.
Tokio Marine plans to embed genAI across its contract management, inquiry handling, and document processing functions.
Tokio Marine, headquartered in Tokyo, is a leading global insurer providing a broad range of products including property, casualty, and life insurance, as well as financial services. OpenAI, founded in 2015 and based in San Francisco, is a pioneering AI research and deployment company behind innovations such as ChatGPT, DALL·E and Codex, which are transforming the way businesses and consumers interact with artificial intelligence.
Initial applications of the partnership include leveraging ChatGPT’s deep research capabilities in sales departments. The technology will enable Tokio Marine & Nichido Fire Insurance, part of the Tokio Marine Group, to collect and analyse local demographic information automatically. This will allow sales teams to design proposals that are closely tailored to the needs and challenges of customers in specific regions. Insights will also be shared across group companies to promote a consistent approach to technology adoption.
Tokio Marine stated that it will continue to utilise advanced technologies such as generative AI to fulfil its mission of supporting customers and society, particularly in times of need.
“As a first step, in developing sales strategies at sales departments of Tokio Marine & Nichido Fire Insurance, Deep Research capabilities of ChatGPT will enable collection of local information including regional demographics automatically. By incorporating the characteristics and information specific to each area, we anticipate that sales departments will be able to provide proposals that are even more closely aligned with the needs and problems of our customers.”
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