ClaimSorted, an InsurTech start-up transforming how insurers handle claims, has raised $13.3m in a seed funding round aimed at modernising one of the industry’s most outdated processes.
The round was led by venture capital firm Atomico, with additional participation from Eurazeo, Y Combinator, firstminute capital, Start Ventures Capital, and several prominent insurance veterans.
Founded by Pavel Gertsberg and German Mikulski, ClaimSorted was born from the founders’ own frustrations managing claims at their former insurance business.
They found that relying on third-party administrators (TPAs) to process claims often led to slow turnaround times, inconsistent service, and reduced profitability. These experiences motivated them to create a solution that could tackle these systemic inefficiencies head-on.
The firm has developed an AI-powered claims management platform designed to act as a next-generation TPA, referred to by the company as “Claims TPA 2.0”.
The platform merges human expertise from seasoned insurance professionals with embedded AI agents, allowing insurers to deliver faster and more consistent customer service while significantly cutting operational costs.
The company plans to use the new capital to accelerate product development, expand operations across key global markets, and deepen its partnerships with insurers in search of a more efficient and transparent claims process.
Over the past year, ClaimSorted has built a team of industry veterans from major insurers such as Hiscox, Lemonade, AXA, Hartford, and Liberty Mutual. The start-up now works with over 20 insurance providers across the US, UK, and EU, collectively serving tens of thousands of policyholders.
ClaimSorted CEO Pavel Gertsberg said, “Ask anyone in insurance where the weakest link is, and most will point to claims TPAs. We saw the claims process being painfully slow. Mistakes made by TPAs that should’ve been caught early ended up eating our entire profit margin. So, we decided to build something better.”
He added, “By combining a market leading claims team with a suite of embedded AI agents, we’re able to provide policyholders with a 5-star experience during the claims process, settle claims 3 times faster than traditional TPAs while helping insurance companies save millions.”
Atomico partner Andreas Helbig said, “Insurers don’t want yet another ‘AI claims platform’ with an ambiguous value proposition. They want a tangible end-to-end service that takes the headache out of claims, supports their customers when they need it most, and protects their bottom line. And it’s working: Through faster and better claims resolution, ClaimSorted is increasing policyholder NPS by +10, while delivering significant reduction in cost per claim. It’s rare that we see such a clear and strong ROI.”
Gertsberg concluded, “Claims aren’t just a cost centre, they’re the moment of truth in the insurance journey. With this funding, we’re doubling down on helping insurers turn claims into their biggest asset.”
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