Liberate, a San Francisco-based AI startup specialising in automating insurance operations, has secured $50m in a funding round led by Battery Ventures.
The capital injection will help the three-year-old company scale its agentic AI deployments across insurers and agencies worldwide, according to TechCrunch.
The all-equity Series B round values Liberate at $300m post-money. Alongside Battery Ventures, new investor Canapi Ventures participated, with returning backers Redpoint Ventures, Eclipse, and Commerce Ventures also contributing.
The insurance sector has been under pressure from rising operational costs, legacy system limitations, and increasing customer expectations.
The non-life segment, in particular, faces slowing global premium growth through 2026 due to intensifying competition, weaker rate momentum, and new cost pressures such as tariffs.
While insurers have previously experimented with AI, many initiatives stalled because of fragmented data and inflexible workflows. Liberate is addressing this shift by embedding AI directly into core operations rather than layering it on top.
Founded in 2022, Liberate builds AI systems for property and casualty insurers that focus on sales, service, and claims.
Its voice AI assistant, Nicole, manages inbound and outbound calls to sell policies or respond to customer requests.
Behind the scenes, reasoning-based AI agents connect to insurers’ existing systems, gather context, and generate responses for Nicole — all without human intervention.
Liberate’s AI agents are designed to handle complete end-to-end tasks, including quoting policies, processing claims, and updating endorsements.
They can also operate over SMS and email, allowing insurers to automate workflows and communicate with customers across multiple channels.
“Insurance companies want to grow, but they’re not able to do so,” Liberate co-founder and CEO Amrish Singh said. “It’s the status quo where the opportunity is.”
Singh co-founded Liberate after nearly four years at car insurance firm Metromile, owned by Lemonade, where he worked across back-office operations and technology. He teamed up with Ryan Eldridge, Liberate’s VP of engineering and fellow former Metromile executive, and Jason St. Pierre, CPO, who previously held roles at Twitter, Google, and Verily.
The startup’s AI systems have increased sales by an average of 15% and cut costs by 23%, Singh told TechCrunch. Liberate now serves over 60 clients, focusing on the top 100 carriers and agencies, which represent 70% to 80% of the U.S. property and casualty insurance market.
Liberate’s technology uses reinforcement learning optimised for long, regulated insurance conversations. Each interaction is auditable and includes human-in-the-loop safeguards to meet compliance requirements.
Over the past year, Liberate has scaled from 10,000 monthly automations to 1.3m automated resolutions, including direct customer interactions via Nicole and back-office tasks integrated into carriers’ systems. Since AI can make errors, Liberate monitors all interactions with an internal tool called Supervisor, flagging anomalies and escalating to a human if required.
“The advantage of servicing only one industry, and within that servicing only three specific use cases, is that you can put a lot more guardrails in place,” Singh said. Using the AI agents, hurricane claim response times have dropped from 30 hours to just 30 seconds.
The AI agents enable 24/7 sales operations, allowing customers to purchase insurance at any hour — even when human agents are unavailable.
Before this Series B, Liberate raised a $15m Series A last year. Investors were attracted by its AI-powered omnichannel capabilities and full-task automation across existing systems.
“Mapping the process, modelling it, and making sure that all the systems connections are in place, well tested, and appropriately designed so that you can complete the task, not just communicate, is what Liberate is doing,” Marcus Ryu, general partner at Battery Ventures, said. Ryu, who focuses on enterprise software, FinTech, and InsurTech investments, will join Liberate’s board.
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