INSTANDA, a global provider of AI-enabled no-code insurance policy administration solutions, has announced a new integrated offering with ServiceNow, a workflow automation platform provider, aimed at delivering greater digital agility and flexibility for insurers operating in a rapidly evolving market.
The partnership has been formed in response to mounting pressure on insurers to modernise legacy systems, accelerate product innovation and deliver seamless digital experiences across the insurance value chain, according to Insurance Edge.
By combining no-code policy administration with AI-driven workflows, the two companies aim to help insurers respond faster to market demand while improving operational efficiency and customer engagement.
INSTANDA provides a configurable, no-code core insurance platform that enables insurers and managing general agents (MGAs) to design, launch and manage insurance products at speed. Its technology supports real-time product configuration, policy administration and rapid adaptation to changing regulatory and customer requirements, reducing reliance on rigid legacy infrastructure.
ServiceNow delivers digital workflow solutions that streamline operations across enterprises. Within the insurance sector, its platform supports intelligent automation across underwriting, servicing and claims, using AI-driven triage, routing and resolution to improve accuracy, reduce manual effort and enhance customer experiences throughout the insurance lifecycle.
Through the integration, insurers gain access to an end-to-end digital insurance experience that unites product configuration, policy servicing and claims management within a single platform. The combined solution is designed to eliminate legacy constraints, accelerate digital transformation and support scalable innovation, allowing insurers to adapt quickly to new risks, regulations and customer expectations.
The collaboration also enhances claims experiences by enabling AI-powered workflows that improve coordination and speed of resolution, while intelligent automation helps insurers reduce operational costs and improve consistency across processes. Together, the two companies position the offering as a future-ready InsurTech standard focused on speed, flexibility and measurable outcomes.
Derek Hill, co-founder and group chief revenue officer at INSTANDA, said, “By bringing together INSTANDA’s no-code, configurable core policy administration platform with ServiceNow Workflow Solutions and digital capabilities, we’re giving MGAs and insurers the power to move faster, operate smarter, and engage customers at every touchpoint. This partnership is about enabling end-to-end transformation — from real-time product configuration to service to claims.”
Nigel Walsh, global head of insurance at ServiceNow, said, “For insurers, transformation isn’t just about speed — it’s about delivering measurable value with clarity and confidence. Our partnership with INSTANDA demonstrates how AI-driven workflow automation can unlock new levels of agility and coordination across the entire insurance lifecycle. We’re empowering teams with real-time insights and intelligent workflows so they can focus on what truly matters: delivering faster resolutions, reducing cost, and creating exceptional, personalised experiences for customers.”
As part of the ServiceNow Partner Program, INSTANDA joins as a Build partner, developing and distributing applications on the ServiceNow AI Platform. The programme is designed to reward partners with deep expertise, helping them reach new markets and deliver transformative outcomes for joint customers through tailored configurations and seamless integrations.
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