MetLife, a global provider of insurance, annuities and employee benefits, has announced an expanded collaboration with Sprout.ai to enhance claims processing across major markets including the U.S., Asia, and Latin America.
The partnership aims to accelerate MetLife’s adoption of automation in claims handling, streamline decision-making processes, and deliver a more efficient, customer-focused experience, according to InsurTech Insights.
This move forms part of MetLife’s broader digital transformation strategy and underscores its commitment to integrating advanced technologies into its global operations.
Sprout.ai’s AI solution is designed to improve turnaround time and accuracy by automating claims workflows.
It integrates directly into insurers’ systems and delivers fast, consistent decision-making while preserving the human element of empathy. The success of an initial rollout in Latin America has already demonstrated notable improvements in customer satisfaction and operational efficiency, prompting the extended partnership.
MetLife operates in over 40 countries and is one of the largest global providers of insurance and financial services. The company’s core offering spans life, health, accident, and employee benefits insurance, catering to individuals and businesses.
Sprout.ai, founded in the UK, leverages artificial intelligence and natural language processing to help insurers automate claims in real-time. Its platform extracts, enhances and analyses claims data from multiple sources, providing accurate decisions with minimal human input.
The collaboration will now expand beyond Latin America, with additional deployments planned in various regions over the coming months. By combining MetLife’s global scale and deep industry knowledge with Sprout.ai’s technology, the firms hope to set a new standard in digital claims handling across international markets.
The enhanced partnership is seen as a key enabler of MetLife’s innovation agenda, reflecting its ambition to deploy high-tech tools to meet evolving customer demands and improve operational agility.
Sprout.ai CEO Roi Amir said, “This partnership is a clear example of how AI can deliver meaningful change in insurance. By cutting processing times and improving accuracy, we’re helping MetLife raise the bar for what customers can expect from their claims experience. It’s about delivering speed and empathy at scale.”
MetLife U.S. chief information officer Venkata Natarajan said, “Our partnership with Sprout.ai is another example of how MetLife is innovating with high tech solutions to address real customer needs.”
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