Snapsheet, a global provider of claims management technology, has been selected by Aspire General Insurance, a rapidly growing personal auto carrier in California, to overhaul and scale its claims operations.
The move comes as Aspire needed to boost its claims speed and accuracy following a surge in demand, according to FF News.
Aspire’s rapid expansion exposed limitations in its existing core systems, which relied heavily on outsourced vendors, tools, and third-party platforms.
These constraints hindered the operations team’s ability to maintain its high standard of customer service. To support rising volumes and headcount, the insurer decided to rebuild more of its core claims technology internally, increasing flexibility and strengthening long-term scalability.
The new platform offers Aspire a wide suite of automation tools, real-time data capabilities, and workflow flexibility.
Aspire used Snapsheet to support and extend its growing suite of proprietary integrations while enabling non-engineering teams to build more than a dozen custom workflows. This allowed Aspire’s project managers, admins, and claims staff to create and deploy automations without engineering support.
Snapsheet’s platform enabled Aspire to launch an initial pilot quickly and achieve full implementation in just 90 days—from project kickoff to processing the first claims.
The system’s ease of configuration also allowed Aspire to generate actionable insights in a single day, a process that previously required up to a year.
Tasks such as ISO reporting are now fully automated, freeing up considerable internal resources. Reporting, once a process that took days or weeks, can now be completed in seconds through Snapsheet dashboards, with teams able to create and schedule customised reports quickly.
The platform’s real-time data replication offers Aspire instant visibility into claims activity—both within Snapsheet and their Power BI tools—eliminating the overnight data delays the company faced before implementation. Aspire expects to complete a full organisational migration onto Snapsheet by mid-November.
Aspire CTO Sam Rea said, “We wanted to own more of that roadmap and more of that technology. We want to be able to really customize a platform to do exactly what Aspire needs it to do. When we were evaluating whether to build or buy, Snapsheet stood out as the clear choice. It offered the capabilities we needed out of the box, but also the flexibility to create anything beyond that to best fit how we work.”
“With Snapsheet, we now have real-time data replication into our environment, something we were unable to execute previously. What used to be overnight updates now happen instantly, which gives us live visibility into claims activity through both Snapsheet and our Power BI tools. It’s not something I’ve ever seen other SaaS companies do well when they’re in the cloud.”
“The open architecture and advanced configurability of the platform aligned perfectly with our strategy to expand our offerings and continuously refine how we serve our customers. No matter how much we evolve, Snapsheet is a platform that will adapt and scale with us.”
Mary Zelaya, Aspire’s Senior Claims Manager, added, “Before Snapsheet, our claims handling was as tedious as pen and paper. Now, tasks that used to take an hour are done in minutes. ISO reporting, for example, is fully automated, where before we were expending significant time and resources to process that manually. The system speed alone has been a game-changer. It’s like night and day.”
Copyright © 2025 FinTech Global
