Alacrity Solutions, a US insurance services provider specialising in complex and catastrophe claims, has launched a UK presence at Lloyd’s of London to support insurers placing US risks through the market.
The company has been approved as a Lloyd’s delegated claims administrator (DCA) and will provide US-based claims handling for property, auto, casualty, catastrophe and specialty risks written through the London Market.
Alacrity manages more than one million claims each year across hundreds of insurer clients, handling the full lifecycle from first notification of loss to settlement. The firm also provides services including temporary housing, contents valuation, claim file audits, and subrogation and recovery support.
The UK launch reflects growing demand from Lloyd’s insurers and managing agents for US claims partners able to manage complex claims at scale while meeting London Market standards for oversight, reporting and governance.
Lee Boyd, President, Claims Operations, Alacrity Solutions, said, “Claims organisations today are under increasing pressure to manage complex risks that often span multiple markets.
“For London Market carriers, that frequently means claims in the US that require both local execution and a clear understanding of London Market expectations around compliance, reporting and transparency.
“Our approach brings those capabilities together, so carriers can maintain visibility into performance while ensuring claims are handled efficiently and consistently.”
The company’s operating model combines claims professionals with data analytics and AI tools designed to manage high volumes of claims while identifying patterns and improving operational outcomes.
Alacrity’s proprietary platform, Alacrity Intelligence, supports claims execution through performance data and analytics designed to enhance decision-making and operational efficiency.
Darren Underhill, Senior Vice President, London Market Strategy, Alacrity Solutions, said, “With more than fifty years’ experience in handling complex, high-volume claims, we can be a trusted US partner for London Market risks.
“By combining deep claims expertise with our Alacrity Intelligence platform, we give London Market insurers the intelligence, scalability and integrated claims execution needed to manage US exposures with confidence.
“That means clear oversight from first notification of loss through to resolution, supported by data-driven insight and a nationwide operational footprint capable of responding quickly when large-scale events occur.”
Alacrity said its operations align with Lloyd’s minimum standards and UK regulatory expectations for delegated authority and outsourced claims arrangements.
Its technology platform is SOC 2 certified and aligned with ISO/IEC 27001 standards for secure data management and reporting.
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