Leading P&C insurer Duck Creek Technologies has launched an insurance-native agentic AI platform designed to embed intelligent automation across the insurance lifecycle.
The platform aims to enable insurers to deploy, orchestrate and govern AI agents within core workflows, as the industry looks to unlock significant efficiency gains from artificial intelligence.
The launch comes alongside two new AI-driven applications focused on underwriting and claims, targeting improvements in speed, accuracy and decision-making.
According to Boston Consulting Group, AI could generate up to $80bn in annual impact for the US insurance market alone.
The Duck Creek Agentic AI Platform combines core system data, insurance-specific models and neuro-symbolic reasoning to allow AI agents to operate within existing carrier workflows and regulatory constraints.
It is structured across multiple layers, including intelligence, orchestration and governance, with built-in controls to ensure traceability, auditability and compliance of AI-driven decisions.
Hardeep Gulati, Chief Executive Officer at Duck Creek, said, “Agentic AI will redefine how insurance operates—enabling carriers to move from manual, fragmented processes to orchestrated end-to-end decisioning and support for all personas to drive better outcomes and continuously improve.
“Our Agentic Platform combines our leadership in core systems, proprietary insurance domain ontology and expertise, and Agentic AI with neuro-symbolic reasoning to create agents that operate with full context, governance, traceability and human in the loop – so carriers can scale AI with confidence and trust.”
The platform integrates directly with Duck Creek’s core systems, providing real-time access to policy, claims and billing data, while also supporting integration with third-party systems.
Among the first use cases is the Agentic Underwriting Workbench, which applies AI agents to intake, triage and enrich submissions in real time, helping insurers prioritise opportunities and accelerate quote turnaround.
The company has also introduced an Agentic First Notice of Loss (FNOL) capability, designed to transform claims intake through automated data capture, validation and routing across digital and voice channels.
Developed in collaboration with Google Cloud and powered by Gemini models, the FNOL solution includes features such as policy verification and early fraud detection at the point of claim submission.
Together, the new platform and applications reflect a broader shift beyond task-level automation toward end-to-end orchestration of insurance workflows, as carriers seek to improve operational efficiency and customer outcomes.
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