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Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation effort, customer experience (CX) continues to fall short of rising expectations, according to Earnix.
Company News

Why insurers struggle to turn AI investment into better CX

Specialist insurance advisory firm Pro Global has launched a new European broker platform aimed at helping UK-based brokers expand into continental markets as firms look to navigate complex regulatory requirements.
Company News

Pro Global sets up EU brokerage arm for UK insurers

Liberty Mutual Insurance has launched a conversational AI tool allowing customers to obtain car insurance quotes through ChatGPT, marking what it says is a first-of-its-kind initiative by a major carrier.
Auto Insurance

Liberty Mutual brings insurance pricing into ChatGPT app

US InsurTech Fenris has launched a series of new vehicle and property intelligence capabilities aimed at helping insurers make faster decisions across quoting, underwriting and distribution processes.
Company News

Fenris adds vehicle and property data features for insurers

Transparency and governance in insurance pricing are becoming defining factors in how insurers design, deploy and defend pricing models. As pricing systems become more sophisticated and increasingly powered by advanced analytics and AI, the ability to clearly explain how decisions are made is no longer optional. It is central to operational credibility, regulatory confidence and internal trust, according to AKUR8.
Company News

How transparency is reshaping insurance pricing strategy

US broker Interactive Brokers has integrated its trading infrastructure directly into Claude through a certified connector, enabling users to manage portfolios and execute trading-related actions using natural language across more than 170 global markets.
Company News

Interactive Brokers integrates Claude to deliver conversational trading workflows

InsurTech firm Insurwave has agreed to sell off its AI submission ingestion capability to AI processing company Portage AI, as part of a strategic transaction.
Company News

Portage AI acquires Insurwave’s submission AI

Global insurer Aviva has expanded its ChatGPT app to include life insurance, allowing customers to obtain an initial quote through the conversational AI platform before completing their application online.
Company News

Aviva brings life insurance applications to ChatGPT

The debate between Generalised Linear Models (GLMs) and Gradient Boosting Machines (GBMs) has been a long-running fixture in actuarial pricing discussions. While it is often framed as a competition between “old” and “new” modelling approaches, practitioners increasingly recognise that the real issue is not superiority, but suitability.
Company News

Comparing the benefits of GLM and GBM for insurance pricing

The modern pharmacy has undergone a significant transformation in recent years, evolving from a simple dispensary into one of the most accessible frontline healthcare providers. Today, pharmacies in the United States deliver flu vaccinations, blood pressure checks, medication therapy management, and a growing range of preventative health services, placing them at the heart of community healthcare delivery.
Company News

Pharmacies must evolve into continuous digital health platforms

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