Corporate Leaders

Customers have raised the bar on the level of service they expect from their insurance provider. Faced with the industry’s historic reputation of working against the customer, insurers and InsurTechs must raise their customer experience game if they are to come out on top.

What can businesses and advocates do to improve the diversity and inclusion ratio of women in insurance, particular in leadership roles? Novidea recently spoke to three successful women in the industry about their experiences climbing to the top.

By integrating health and wellness propositions into their offering, financial institutions and insurers can address pain points in their services and make their offerings more attractive to consumers. dacadoo’s Manuel Heuer explains how.

It is an exciting time for the Insurance and InsurTech industry. Ahead of the Global InsurTech Summit on April 28, FinTech Global spoke to some notable leaders in the industry on what areas are most exciting, the technologies that are being implemented, and what they would like to see from the industry.

The Latin American InsurTech ecosystem is in its early stages compared to other regions, which means the market opportunities for insurers and InsurTechs are vast. A middle-class population that is demanding more digital services, coupled with global advances in technology, is creating a perfect storm in enabling growth in the region.

An increased demand of InsurTech services has continued to attract steady stream of innovative new entrants to the industry, and incumbents have had to...

As more insurance companies look towards technology, partnering with tech companies is the only way forward. Now, Cloud Insurance and Safely have joined forces with the aim to redefine insurance in the Nordic region.

As more people move towards online interactions with financial services organisations, firms are prioritising ways to improve the quality of these customers’ and employees’ interactions. Digital signatures could be the core feature to make a firm stand out from the crowd.

With customer demands changing to become more focused on flexibility and personalisation, behavioural analytics is the key to help insurers meet this need.

Establishing a strategic approach to data integration is key to tackling the steady rise of M&A in insurance as well as accelerating the company's digital transformation journey, Quantexa says.