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After several years of experimentation, artificial intelligence is moving into a more decisive phase for the insurance industry. Insurers, MGAs and brokers are under increasing pressure to improve efficiency, reduce costs and modernise customer engagement, all while operating within complex regulatory and operational environments. Against that backdrop, 2026 is shaping up to be a turning point, as AI shifts from pilots and proofs of concept into live production systems.video

How will AI impact InsurTech in 2026?

After several years of experimentation, artificial intelligence is moving into a more decisive phase for the insurance industry. Insurers, MGAs and brokers are under...
For insurers, brokers, and MGAs, managing complex financial flows has long been a source of inefficiency. Multi-entity structures, cross-border operations, fragmented policy administration systems, and manual reconciliations make insurance finance a labour-intensive and error-prone process. ChainThat’s Beyond Insurance Accounting (BIA) platform, is designed to change that.video

BIA explained: How ChainThat’s building the future of insurance finance

For insurers, brokers, and MGAs, managing complex financial flows has long been a source of inefficiency. Multi-entity structures, fragmented policy administration systems, and manual...
Insurance in 2025 is a performance of precision, agility, and empathy. Behind the customer-facing apps, slick interfaces, and instant quotes lies a backstage operation that is finally being unshackled from decades of legacy systems. While buzzwords are plentiful, real technology is driving this shift, and FinTech Global sat down with a host of industry experts to reveal the innovations that are underpinning success today.

The tech underpinning successful insurance operations in 2025

Insurance in 2025 is a performance of precision, agility, and empathy. Behind the customer-facing apps, slick interfaces, and instant quotes lies a backstage operation...
After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in late 2024, following an arduous slog that underlined that customer expectations and reality are rarely aligned. Insurance claims can often feel eerily similar, littered with endless forms and subpar digital systems. For many consumers, the process has become a 'Wonderwall' they just can't climb.

Can insurers really keep up as customer expectations shift?

After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in...
When generic AI isn’t enough: why insurance needs its own brain

When generic AI isn’t enough: why insurance needs its own brain

Insurance companies may be eager to adopt generative AI capabilities, but generic models often fail to grasp the industry’s complexities
When Nicole Mwesigwa lost her husband, she encountered firsthand just how challenging life insurance could be. The process felt unnecessarily cumbersome and frustrating, particularly given the emotional stakes at play. 

How iCover is easing life insurance challenges

When Nicole Mwesigwa lost her husband, she encountered firsthand just how challenging life insurance could be. The process felt unnecessarily cumbersome and frustrating, particularly...
How Agentero is making life easier for agencies and carriers alike

How Agentero is making life easier for agencies and carriers alike

For many small and medium agencies, winning the attention of carriers can be hard enough, but securing their business can be even tougher.
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How Agentero is tackling insurance compliance with Producerflow

Managing producers has long been a pain point for the insurance industry, causing fragmented systems, regulatory complexity, and endless paperwork. Agentero’s latest innovation, Producerflow, sets out to solve it once and for all.
Where the insurance industry once stumbled under its own weight, Agentero is carving a more effective path forward. The California-based InsurTech firm, founded by Luis Pino, has spent the past few years digitising the fragmented world of agencies and carriers. Now, with the launch of Producerflow—a sleek, compliance-focused software suite—the company is poised to tackle one of the sector’s most persistent headaches: producer management. 

How Agentero is revolutionising insurance compliance

Where the insurance industry once stumbled under its own weight, Agentero is carving a more effective path forward. The California-based InsurTech firm, founded by Luis Pino, has spent the past few years digitising the fragmented world of agencies and carriers. Now, with the launch of Producerflow—a sleek, compliance-focused software suite—the company is poised to tackle one of the sector’s most persistent headaches: producer management. 
A landmark study by the University of Groningen has demonstrated the tangible financial benefits of digital health engagement, revealing that insurers can cut healthcare costs by up to 5.3% over the next two years. The research, which analysed a major Dutch health insurer’s data, highlights the potential of digital platforms to drive user engagement and reduce the strain on healthcare systems. At the forefront of this transformation is dacadoo, whose second-generation platform not only enhances engagement but also leverages AI and behavioural science to optimise underwriting and dynamic pricing.video

How dacadoo is boosting healthcare outcomes and lowering costs

A landmark study by the University of Groningen has demonstrated the tangible financial benefits of digital health engagement, revealing that insurers can cut healthcare costs by up to 5.3% over the next two years. The research, which analysed a major Dutch health insurer’s data, highlights the potential of digital platforms to drive user engagement and reduce the strain on healthcare systems. At the forefront of this transformation is dacadoo, whose second-generation platform not only enhances engagement but also leverages AI and behavioural science to optimise underwriting and dynamic pricing.

News Stories

Swiss HealthTech dacadoo has partnered with Brazilian insurer Bradesco Vida e Previdência to launch a digital health engagement platform designed to enhance customer wellness and foster long-term policyholder engagement.

dacadoo to power Bradesco preventative health platform

Swiss HealthTech dacadoo has partnered with Brazilian insurer Bradesco Vida e Previdência to launch a digital health engagement platform designed to enhance customer wellness...
Ascend, a leading InsurTech, has agreed to merge with premium finance provider Honor Capital in a deal aimed at creating what the companies describe as the insurance industry’s first fully vertically integrated financial operations platform.

Ascend and Honor Capital merge for integrated insurance finance platform

Ascend, a leading InsurTech, has agreed to merge with premium finance provider Honor Capital in a deal aimed at creating what the companies describe...
MoneySuperMarket has added energy comparison services to its app on ChatGPT, allowing users to search for and compare tariffs directly through the AI platform.

MoneySuperMarket expands ChatGPT app with energy deals

MoneySuperMarket has added energy comparison services to its app on ChatGPT, allowing users to search for and compare tariffs directly through the AI platform. The...
Delays in US property and casualty insurance rate filings are costing insurers an estimated $72.8m per day, with most objections linked to preventable operational errors rather than disputes over pricing itself, according to new research from ZestyAI. 

Insurers lose $72.8m daily to filing delays

Delays in US property and casualty insurance rate filings are costing insurers an estimated $72.8m per day, with most objections linked to preventable operational...
Zurich Insurance has deployed Cytora’s AI-powered risk digitisation platform across five countries in just 90 days, cutting manual underwriting triage time by 80% as part of a wider global rollout.

Zurich cuts underwriting processing time with Cytora AI

Zurich Insurance has deployed Cytora’s AI-powered risk digitisation platform across five countries in just 90 days, cutting manual underwriting triage time by 80% as...
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