How AI is transforming call centres in banking and insurance

Many customers are familiar with the frustration of contacting a bank or insurer, only to be met with automated systems that fail to understand their needs. Long wait times and generic responses often add to the problem, rather than resolving it.

How AI is transforming call centres in banking and insurance

March 23, 2026

Many customers are familiar with the frustration of contacting a bank or insurer, only to be met with automated systems that fail to understand...

UK home insurers are expected to post a Net Combined Ratio of 103% in 2026, returning to loss-making territory as rising costs and competitive pressures weigh on profitability.

UK home insurers set for losses again in 2026

March 23, 2026

UK home insurers are expected to post a Net Combined Ratio of 103% in 2026, returning to loss-making territory as rising costs and competitive...

Zocks, an AI assistant for financial advisors, is expanding into the life insurance market with automation tools designed to streamline documentation, underwriting and client management.

Zocks brings AI assistant to life insurance workflows

March 23, 2026

Zocks, an AI assistant for financial advisors, is expanding into the life insurance market with automation tools designed to streamline documentation, underwriting and client...

HSB, part of Munich Re, has launched a new AI liability insurance product designed to protect small and medium-sized businesses from risks associated with artificial intelligence use.

HSB launches AI liability cover for SMEs

March 23, 2026

HSB, part of Munich Re, has launched a new AI liability insurance product designed to protect small and medium-sized businesses from risks associated with...

Sapiens, a global insurance software provider, has been selected by UK financial services group Just to deliver a full life and pensions platform aimed at improving scalability, integration and speed to market.

Just selects Sapiens platform for UK retirement push

March 23, 2026

Sapiens, a global insurance software provider, has been selected by UK financial services group Just to deliver a full life and pensions platform aimed...

The financial services sector is undergoing a period of rapid change as digital-first providers reshape how customers access and engage with products. Faster onboarding, transparent pricing, and personalised experiences are becoming standard expectations, placing increasing pressure on traditional banks and insurers to adapt.

Can bancassurance remain relevant in a digital-first financial landscape?

March 20, 2026

The financial services sector is undergoing a period of rapid change as digital-first providers reshape how customers access and engage with products. Faster onboarding,...

Pikl, an InsurTech focused on insurance-enabled business models, is scaling its flexible cancellation solution designed to help short-term rental platforms offer booking flexibility while protecting revenue.

Pikl builds insurance-led model for rental flexibility

March 20, 2026

Pikl, an InsurTech focused on insurance-enabled business models, is scaling its flexible cancellation solution designed to help short-term rental platforms offer booking flexibility while...

QBE, a global insurer, has partnered with Aurora to launch a fully automated lead algorithmic underwriting capability for complex specialty risks, now live within its Yacht Protection & Indemnity product.

QBE AND Aurora roll out end-to-end algorithmic underwriting

March 20, 2026

QBE, a global insurer, has partnered with Aurora to launch a fully automated lead algorithmic underwriting capability for complex specialty risks, now live within...

Lloyd’s, the global insurance marketplace, has selected 12 companies for Cohort 16 of the Lloyd’s Lab Accelerator following its latest Pitch Day, marking the start of a ten-week programme focused on innovation across underwriting, risk and operations.

Lloyd’s Lab selects 12 firms for Cohort 16 Accelerator

March 20, 2026

Lloyd’s, the global insurance marketplace, has selected 12 companies for Cohort 16 of the Lloyd’s Lab Accelerator following its latest Pitch Day, marking the...

mShift, a commercial insurance technology provider, has launched mShift Quantum AI, an artificial intelligence platform designed to transform submissions, automate workflows, and enhance underwriting decision-making.

mShift launches Quantum AI platform for insurance workflows

March 20, 2026

mShift, a commercial insurance technology provider, has launched mShift Quantum AI, an artificial intelligence platform designed to transform submissions, automate workflows, and enhance underwriting...