Industry News

The Tipping Point How Digital Capacity Impacts Insurance Loyalty

The Tipping Point: How Digital Capacity Impacts Insurance Loyalty

In today's insurance landscape, customers eagerly anticipate all services to be available digitally without delay. Gone are the days when tedious paper-based protocols were...
Does insurance need to foster greater engagement with consumers?

Does insurance need to foster greater engagement with consumers?

Go to any FinTech event and it is instantly clear that customer engagement is a major priority for most companies. Given its significance, are insurance firms doing enough or should they be doing more?
IAIS

IAIS urges ISSB to maintain its climate-first approach

The International Association of Insurance Supervisors (IAIS) has emphasised the importance of continuing a climate-centric approach.
Cytora

Boost to Cytora’s growth as top insurance veterans board the advisory team

Cytora, a digital risk platform, is scaling new heights by inducting several figures from the insurance sector onto its global advisory board.
Navigating the Future Aviation's Transformation through Insurance

Navigating the Future: Aviation’s Transformation through Insurance

The aviation sector, with its rich tapestry of innovations and challenges, has always mirrored the intricacies of our rapidly evolving world. From major incidents like 9/11 and the subsequent geopolitical challenges, to facing global health crises such as the COVID-19 pandemic and the growing demands of climate action, aviation has consistently proven its resilience.
The future of health insurance: Hyper-personalisation and AI advancements

The future of health insurance: Hyper-personalisation and AI advancements

Transitioning from a transaction-based model to a service-enabled platform economy is at the heart of the digital life and health insurance landscape.
Redefining management by exception in InsurTech

Redefining management by exception in InsurTech

In a 2019 conference panel discussion, the CEO of distriBind made an insightful statement about data management in insurance: "In a bordereaux world, you have to touch 100% of the data." This motto continues to drive the company's mission of removing friction and manual labour in delegated authority within the insurance sector.
Deep learning vs machine learning: What's the real difference?

Deep learning vs machine learning: What’s the real difference?

AI's evolution has brought to the forefront two key terms: Deep Learning and Machine Learning. Are they the same, or do they represent distinct facets of AI? Ushur, a customer experience automation company, has explored the difference between the two. 
Fortitude

Fortitude Re welcomes Ming Zhang and Andrew Sooboodoo in pivotal roles

Fortitude Re has named Ming Zhang as their new Chief Risk Officer and Andrew Sooboodoo as its new Chief Regulatory Officer.
Agora

Stop loss insurance gets a boost with QBE North America’s Agora program

QBE North America, an influential player in the insurance sector, has unveiled its latest offering: Agora.

News Stories

AI accountability drives insurance trends in Q1 2026

The broad predictions made for insurance in 2026 have largely held up. But according to analysis from Tietoevry, the story emerging from the first...
Insurance pricing modernisation is often framed as a technology problem, but in reality, it is increasingly a leadership and operating model challenge. The organisations that succeed are not necessarily those that invest the most in systems, but those that are able to rethink how pricing is structured, prioritised and embedded across the business.

Why insurers are rethinking how pricing is structured

Insurance pricing modernisation is often framed as a technology problem, but in reality, it is increasingly a leadership and operating model challenge. The organisations...
Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific and several countries in the EMEA region as part of a wider push to strengthen data-led claims management capabilities.

Insurance giant Aon rolls out Claims Copilot globally

Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific and several countries in...
insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the First Notice of Loss (FNOL) process across voice and chat channels.

insured.io rolls out omnichannel Claims AI solution

insured.io, an InsurTech company specialising in omnichannel customer experience technology for insurers, has launched a new AI-powered virtual claims agent designed to automate the...
Outmarket AI, an InsurTech company developing AI software for insurance brokers and agencies, has raised $17m in a Series A funding round led by Permanent Capital Ventures.

Outmarket AI lands $17m to expand insurance platform

Outmarket AI, an InsurTech company developing AI software for insurance brokers and agencies, has raised $17m in a Series A funding round led by...
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