Industry News

Navigating extremes: The role of customer experience in a changing climate

We've been living through periods of extreme conditions for the past few years, with global pandemics, wildfires, flooding, ice storms, and the looming possibility of international conflict becoming alarmingly frequent. While we could easily brush these years off as a statistical anomaly, data analysis presents a starkly different narrative. It suggests that we are transitioning towards accepting these extremes as our new reality.
Air Doctor

Post Office and Air Doctor team up to ease travel health anxieties

The Post Office has teamed up with Air Doctor in a strategic partnership that comes amid growing travel health anxieties amongst Brits.
Customer communications transformation: Zurich Insurance partners with SmartCOMM™️ and Salesforce

Customer communications transformation: Zurich Insurance partners with SmartCOMM™️ and Salesforce

Zurich Insurance, one of Ireland's most prominent general insurance firms, offers an extensive product range encompassing private motor, home, commercial property, business, farm, and professional indemnity insurance.
Insurers’ pricing models floundering despite tech investments

Insurers’ pricing models floundering despite tech investments

A recent survey conducted by Coleman Parkes, on behalf of pricing decision intelligence leader hyperexponential, has unveiled the extensive dissatisfaction within the Specialty and Commercial insurance sectors regarding their current pricing and technology.
AXA

AXA XL launches emissions insurance product for marine clients

AXA XL, a division of AXA, with a prominent presence in the UK, has launched a new product - the Excess Emissions Insurance.
Evertas

Evertas bolsters crypto insurance coverage with Bitsure acquisition

Evertas, a digital asset insurance provider, has announced the acquisition of Bitsure, a pioneering insurer for crypto mining operations.
How Home Instead Ireland harnesses ViClarity for quality management

How Home Instead Ireland harnesses ViClarity for quality management

Home Instead Ireland, a dedicated provider of person-centred care, is on a pivotal mission to improve the lives of older adults and their families. In 2020, they took a strategic decision to incorporate the ViClarity Quality Management system into their operations. The primary aim was to enhance manual processes related to quality and compliance on both local and national scales.
CLARA

CLARA Analytics, OPEX Consultants join forces to revolutionise InsurTech in APAC

CLARA Analytics has recently joined forces with OPEX Consultants, a renowned Australian insurance consulting firm.

Transforming insurance pricing through decision intelligence

Understanding and effectively applying pricing decision intelligence is pivotal in improving profitability for insurers. Despite its significance, the industry grapples with successfully transforming their...
The future of specialty insurance: Unpacking the digital challenges and opportunities

The future of specialty insurance: Unpacking the digital challenges and opportunities

In the late 17th century, Edward Lloyd set up his famous coffee house in London's Tower Street, laying the groundwork for modern insurance. Fast forward almost 350 years and insurance, now a $6tn industry, has evolved drastically. However, specialty insurers today grapple with unprecedented challenges. This article will delve into these emerging issues and technological advancements driving industry transformation.

News Stories

AXA XL and Deloitte team up on cyber risk prevention

AXA XL and Deloitte team up on cyber risk prevention

AXA XL, a global commercial insurance and risk management provider, has announced a strategic partnership with professional services firm Deloitte to deliver expanded cybersecurity...
Wrisk adds Ageas UK to its motor insurance panel

Wrisk adds Ageas UK to its motor insurance panel

Ageas UK, a personal lines insurer, has joined the motor insurance panel of Wrisk, an original equipment manufacturer (OEM) InsurTech specialist, in a new...
Sedgwick reveals rising claims severity in Europe

Sedgwick reveals rising claims severity in Europe

Sedgwick, the world's leading risk and claims administration partner, has released its 2026 Claims Administration Intelligence Report, examining claims trends and pressures across the...

Peel Mutual adopts Guidewire Cloud for AI-led growth

Peel Mutual Insurance Company, a member of the Ontario Mutual Insurance Association, has chosen Guidewire Cloud to advance its AI capabilities, streamline core insurance...
Guidewire report reveals UK pet insurance divide

Guidewire report reveals UK pet insurance divide

Guidewire, a leading insurance software provider, has released findings from its 2026 Insurance Customer Attitudes report, shedding light on how UK pet insurance customers...
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