FinTech News

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations. Providing personalised experiences, streamlining claims processes, and implementing wellness programmes are all essential strategies that insurers can leverage to enhance customer engagement, reduce churn, and foster long-term loyalty. Digital health engagement platform dacadoo offers up some ideas as to how life and health insurers can retain their customers.

How to retain life and health insurance customers

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations. Providing personalised experiences, streamlining claims processes, and implementing wellness programmes are all essential strategies that insurers can leverage to enhance customer engagement, reduce churn, and foster long-term loyalty. Digital health engagement platform dacadoo offers up some ideas as to how life and health insurers can retain their customers.
Marsh, a leading global insurance broker and risk advisor, has unveiled significant leadership appointments within its global placement practice.

Marsh bolsters global placement practice with swathe of new hires

Marsh, a leading global insurance broker and risk advisor, has unveiled significant leadership appointments within its global placement practice.
Chubb, a leading global insurance provider, has announced two key appointments in its Latin American leadership team to drive growth and enhance client service across Latin America’s rapidly developing markets.

Insurance giant Chubb strengthens Latin America team with new leadership roles

Chubb, a leading global insurance provider, has announced two key appointments in its Latin American leadership team to drive growth and enhance client service across Latin America’s rapidly developing markets.
Accelerant, a private equity-backed unicorn focusing on the specialty insurance market, has launched a new digital platform to drive superior underwriting results. 

Accelerant unveils AI-powered platform to drive underwriting results

Accelerant, a private equity-backed unicorn focusing on the specialty insurance market, has launched a new digital platform to drive superior underwriting results. 
Previsico expands AI flood forecasting to Ireland, enhancing insurer resilience to climate change

Previsico expands AI flood forecasting to Ireland, enhancing insurer resilience to climate change

Previsico has unveiled its innovative live flood forecasting service in the Republic of Ireland.
Root Inc refinances $200m term loan facility with BlackRock to boost financial flexibility

Root Inc refinances $200m term loan facility with BlackRock to boost financial flexibility

Root, the Columbus, Ohio-based parent company of Root Insurance Company, has announced a successful refinancing of its term loan facility. The capital was supplied by...
Regal, a leading provider of AI-powered contact centre software, has successfully secured $40m in funding to accelerate the development and deployment of its innovative AI Phone Agent technology.

Regal raises $40m to revolutionise customer experience with AI Phone Agents

Regal, a leading provider of AI-powered contact centre software, has successfully secured $40m in funding to accelerate the development and deployment of its innovative AI Phone Agent technology.
WTW, a leading global advisory, broking and solutions company, has launched a new product designed to address the long-standing challenges within the insurance industry, particularly the costly and infrequent analyses required for financial reporting.

WTW’s ResQ Machine-led Reserving technology promises efficiency for insurers and reinsurers

WTW, a leading global advisory, broking and solutions company, has launched a new product designed to address the long-standing challenges within the insurance industry, particularly the costly and infrequent analyses required for financial reporting.
QBE North America, a prominent provider of property and casualty insurance solutions, has announced the appointment of Matt Westhoff as president of its Commercial Insurance business.

QBE North America appoints Matt Westhoff as president of commercial insurance

QBE North America, a prominent provider of property and casualty insurance solutions, has announced the appointment of Matt Westhoff as president of its Commercial Insurance business.
Vienna Insurance Group (VIG), the largest insurance group in Central and Eastern Europe, has launched a new venture focused on assisting small and medium-sized enterprises (SMEs) in managing and mitigating cyber risks.

Vienna Insurance Group launches new offering to mitigate cyber risks

Vienna Insurance Group (VIG), the largest insurance group in Central and Eastern Europe, has launched a new venture focused on assisting small and medium-sized enterprises (SMEs) in managing and mitigating cyber risks.

News Stories

EQT agrees $2bn deal for McGill and Partners

EQT agrees $2bn deal for McGill and Partners

McGill and Partners, a technology-enabled specialty (re)insurance broker, has agreed to be acquired by EQT in a deal valuing the business at $2bn. The transaction...
Can actuaries trust AI models?

Can actuaries trust AI models?

InsurTech firm Akur8 is taking a controlled approach to AI adoption in insurance: if using AI for actuarial work is possible and even necessary...
Capricorn Mutual completes Duck Creek platform go-live

Capricorn Mutual completes Duck Creek platform go-live

Aggne, a Wipro company and insurance technology services provider, has confirmed the successful go-live of Capricorn Mutual, the member-owned risk protection organisation, on Duck...
Why rating engines are becoming insurers' decision hub

Why rating engines are becoming insurers’ decision hub

Pricing technology is moving beyond its traditional home in actuarial and underwriting teams. Rating engines are increasingly being used by marketing, innovation and product...
AML

Why underwriting data holds the key to spotting AML risk

Insurance houses across South Africa are pouring money into anti-financial crime tools, yet heavy spending alone is not solving the problem. Effectiveness, particularly at...
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