TCS partners with Aviva to manage 6.5m life insurance policies

Tata Consultancy Services (TCS) has expanded its partnership with Aviva, the UK’s leading insurance provider, with its FCA-regulated subsidiary Diligenta UK set to manage more than 6.5m policies under end-to-end administration services. The expansion covers an additional portfolio of Life Insurance business, enabling Aviva to deliver digitally transformed services, experiences, and outcomes for its customers. This enterprise-level digitisation approach follows New Consumer Duty Principles, focusing on positive outcomes for policyholders. Key initiatives include self-service capabilities, digitally powered service delivery centres, and a simplified technology landscape. TCS leverages its BaNCSTM platform and contextual knowledge to enhance service quality for all stakeholders, including policyholders, advisers, and operational staff. The platform enables faster resolutions, improved access to information, and better outcomes for customers. Diligenta has successfully migrated several million policies to TCS BaNCSTM and remains committed to providing highly digitised, automated services that enhance customer experiences. Residing on a digital core, TCS BaNCSTM for Life Insurance and Pensions supports conversational interfaces that guide users through their business journeys. Its new product configurator allows agile product launches in days, while a rich set of domain APIs enables interoperability across channels and business lines. The platform’s one ecosystem and open products philosophy support advanced digital portals with built-in first-point resolution (FPR), straight-through processing (STP), and risk control features, offering policyholders enhanced self-service and contextualised insights. R Vivekanand, President, BFSI Products & Platforms, TCS, said, “Our enduring partnership with Aviva, established on mutual trust and commitment over many years, has continually strengthened and delivered a better experience for customers. Aviva’s ongoing trust in our services, and their decision to entrust us with additional portfolios, demonstrates the depth of our collaboration. We remain dedicated to delivering an exceptional experience for Aviva and its customers. We continue to invest in our TCS BaNCSTM platform and services to stay ahead in the fast-changing tech landscape, as we strive to enhance end-to-end customer experience benchmarks within the UK Life and Pensions industry.” Keep up with all the latest FinTech news here Copyright © 2026 FinTech Global

TCS partners with Aviva to manage 6.5m life insurance policies

January 5, 2026

Tata Consultancy Services (TCS) has expanded its partnership with Aviva, the UK’s leading insurance provider, with its FCA-regulated subsidiary Diligenta UK set to manage...

Convr AI®, an AI underwriting and document automation provider for commercial insurers, has partnered with Zurich North America to achieve faster, more accurate underwriting and improved customer experience.

Convr AI expands AI workbench with Zurich North America

January 5, 2026

Convr AI®, an AI underwriting and document automation provider for commercial insurers, has partnered with Zurich North America to achieve faster, more accurate underwriting...

Tranzpay partners with INTX to launch embedded insurance payments

December 31, 2025

Tranzpay, a provider of unified digital payment solutions purpose-built for the insurance sector, has announced a strategic partnership with INTX, a modern, rapidly growing full-lifecycle core system provider, to embed end-to-end payment capabilities directly into INTX’s unified insurance platform.

Skyward Specialty launches AI-powered underwriting with Sixfold

December 29, 2025

Skyward Specialty Insurance Group, a specialty property and casualty insurer, has announced a strategic partnership with Sixfold to accelerate its transition towards fully AI-powered...

Trupanion launches adoption day insurance programme with Shelters United

December 24, 2025

Trupanion, a leading provider of medical insurance for cats and dogs across North America, and Shelters United, a national organisation dedicated to supporting animal...

Ethos adds Aflac cancer insurance to independent distribution suite

December 24, 2025

Ethos, a leading life insurance technology company, has announced a new partnership with Aflac, a major provider of supplemental health insurance in the US. The...

Cytora embeds open-source intelligence to reduce claims leakage

December 23, 2025

Cytora has entered a new partnership with Pilotbird as it looks to strengthen fraud detection and claims accuracy for commercial and property and casualty insurers. Through...

TruStage partners with ZestyAI on AI-driven property risk analytics

December 22, 2025

TruStage, a financially strong insurance and financial services provider serving middle-market consumers and businesses, has partnered with ZestyAI, a Risk and Decision Intelligence Platform...

TCS expands Diligenta services for Aviva life and pensions

December 19, 2025

Tata Consultancy Services (TCS) has expanded its partnership with Aviva, the UK’s leading Insurance, Wealth and Retirement provider, to further enhance customer experience across life...

ICEYE expands flood analytics via Munich Re platform

December 18, 2025

InsurTech ICEYE, the synthetic aperture radar (SAR) satellite operator providing catastrophe intelligence to insurers, has entered a global partnership with Risk Management Partners, a...