Consumer Platforms

New research from NTT DATA UK&I has unveiled that 82% of UK consumers have not noticed a change in their interactions with insurance providers since the Consumer Duty Act was implemented in July 2023.

UK insurance firms struggle to meet Consumer Duty Act expectations

New research from NTT DATA UK&I has unveiled that 82% of UK consumers have not noticed a change in their interactions with insurance providers since the Consumer Duty Act was implemented in July 2023.
SiriusPoint and Hellenic Hull Management (HMA), a marine hull and machinery underwriter in Greece and Cyprus, have announced a strategic partnership.

SiriusPoint and Hellenic Hull Management join forces to expand marine insurance offerings

SiriusPoint and Hellenic Hull Management (HMA), a marine hull and machinery underwriter in Greece and Cyprus, have announced a strategic partnership.
NTT DATA UK&I, a leading IT services provider and consultancy for the insurance industry, has announced a new partnership with iPipeline, a renowned provider of comprehensive digital solutions for life insurance, pensions, savings, and investments in the UK.

NTT Data and iPipeline partner to drive insurance innovation

NTT DATA UK&I, a leading IT services provider and consultancy for the insurance industry, has announced a new partnership with iPipeline, a renowned provider of comprehensive digital solutions for life insurance, pensions, savings, and investments in the UK.
The Institute and Faculty of Actuaries (IFoA), and the Chartered Institute for Securities & Investment (CISI) have formed a partnership aimed at supporting actuaries in enhancing their understanding of ethical issues when deploying artificial intelligence (AI).

IFoA and CISI join forces to boost ethical AI understanding for actuaries

The Institute and Faculty of Actuaries (IFoA), and the Chartered Institute for Securities & Investment (CISI) have formed a partnership aimed at supporting actuaries in enhancing their understanding of ethical issues when deploying artificial intelligence (AI).
IntelePeer, a leading provider of AI-powered communications automation, has announced the successful completion of a $140m growth funding and debt financing round.

IntelePeer bags $140m to advance AI automation in customer service

IntelePeer, a leading provider of AI-powered communications automation, has announced the successful completion of a $140m growth funding and debt financing round.
ZestyAI, a leading provider of climate and property risk analytics solutions, has announced that it has received approval from the Texas Department of Insurance for its comprehensive suite of Severe Convective Storm products.

ZestyAI launches AI-powered storm risk products following state approval

ZestyAI, a leading provider of climate and property risk analytics solutions, has announced that it has received approval from the Texas Department of Insurance for its comprehensive suite of Severe Convective Storm products.
Insurtech UK, a leading group focused on advancing the UK’s InsurTech industry, has launched a new Advisory Panel comprising senior leaders from the insurance sector to drive strategic priorities and foster industry growth.

Insurtech UK launches new Advisory Panel with top industry leaders

Insurtech UK, a leading group focused on advancing the UK’s InsurTech industry, has launched a new Advisory Panel comprising senior leaders from the insurance sector to drive strategic priorities and foster industry growth.
GuideOne Insurance, a trusted provider of property and casualty insurance and risk management solutions, has announced the promotion of Troy Spoonemore to chief underwriting & risk officer.

GuideOne Insurance promotes Troy Spoonemore to chief underwriting & risk officer

GuideOne Insurance, a trusted provider of property and casualty insurance and risk management solutions, has announced the promotion of Troy Spoonemore to chief underwriting & risk officer.
Global specialty insurer, Mosaic Insurance, has announced the appointment of Toby Smith as Americas CEO, effective from July 23.

Mosaic Insurance makes senior leadership appointment to drive US and Canada growth

Global specialty insurer, Mosaic Insurance, has announced the appointment of Toby Smith as Americas CEO, effective from July 23. Smith, based in New York, will join...
Acrisure, an innovative leader in financial services and insurance, has announced the appointment of John Tuttle, currently the vice chairman of the New York Stock Exchange (NYSE), as president, effective September 1, 2024.

Acrisure names John Tuttle as president amid strategic growth push

Acrisure, an innovative leader in financial services and insurance, has announced the appointment of John Tuttle, currently the vice chairman of the New York Stock Exchange (NYSE), as president, effective September 1, 2024.

News Stories

The headlines arrive faster than anyone can process them. Missile strikes. Warnings of retaliation. Oil markets jolt as tensions rise around the Strait of Hormuz. Governments scramble to evacuate citizens. Across television studios and diplomatic corridors, the same uneasy question returns: when will this conflict stop?

What the US-Iran conflict reveals about global insurance risk

The headlines arrive faster than anyone can process them. Missile strikes. Warnings of retaliation. Oil markets jolt as tensions rise around the Strait of...
Many customers are familiar with the frustration of contacting a bank or insurer, only to be met with automated systems that fail to understand their needs. Long wait times and generic responses often add to the problem, rather than resolving it.

How AI is transforming call centres in banking and insurance

Many customers are familiar with the frustration of contacting a bank or insurer, only to be met with automated systems that fail to understand...
UK home insurers are expected to post a Net Combined Ratio of 103% in 2026, returning to loss-making territory as rising costs and competitive pressures weigh on profitability.

UK home insurers set for losses again in 2026

UK home insurers are expected to post a Net Combined Ratio of 103% in 2026, returning to loss-making territory as rising costs and competitive...
Zocks, an AI assistant for financial advisors, is expanding into the life insurance market with automation tools designed to streamline documentation, underwriting and client management.

Zocks brings AI assistant to life insurance workflows

Zocks, an AI assistant for financial advisors, is expanding into the life insurance market with automation tools designed to streamline documentation, underwriting and client...
HSB, part of Munich Re, has launched a new AI liability insurance product designed to protect small and medium-sized businesses from risks associated with artificial intelligence use.

HSB launches AI liability cover for SMEs

HSB, part of Munich Re, has launched a new AI liability insurance product designed to protect small and medium-sized businesses from risks associated with...
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