InsurTech

In today’s fast-paced business environment, the importance of swift customer response time cannot be overstated. Imagine sending an email with high hopes of a prompt reply, only to be met with silence as days pass by. This lack of engagement can swiftly sour a potential customer relationship, leaving individuals feeling undervalued and ignored. With 88% of customers equating the quality of service to the overall experience provided by a company, the pressure mounts for businesses to prioritise timely responses.

Mastering customer experience: The role of AI in response time

In today’s fast-paced business environment, the importance of swift customer response time cannot be overstated. Imagine sending an email with high hopes of a prompt reply, only to be met with silence as days pass by. This lack of engagement can swiftly sour a potential customer relationship, leaving individuals feeling undervalued and ignored. With 88% of customers equating the quality of service to the overall experience provided by a company, the pressure mounts for businesses to prioritise timely responses.

ZeroEyes joins Lloyd’s Lab for pioneering InsurTech against gun violence

In an unprecedented move, ZeroEyes, known for its pioneering AI gun detection technology, has been welcomed into the coveted Lloyd's Lab Accelerator program, marking...
Chubb revolutionises flood insurance: Faster quotes with new digital platform

Chubb revolutionises flood insurance: Faster quotes with new digital platform

Chubb Personal Risk Services (PRS), known for its commitment to providing exceptional insurance services, has announced the launch of an innovative self-service Flood Insurance System.
Bishop Street and Topsail Re join forces to revolutionise MGA platform with strategic joint venture

Bishop Street and Topsail Re join forces to revolutionise MGA platform with strategic joint...

Bishop Street Underwriters, a notable entity within the RedBird Capital Partners' portfolio, has formally announced a groundbreaking joint venture with Topsail Reinsurance SPC, Ltd. (Topsail Re), a leading privately-held reinsurer. This alliance is set to accelerate the growth of Bishop Street’s differentiated Managing General Agents (MGAs) platform by providing preferred capacity alongside Topsail Re’s extensive underwriting expertise.
Relm Insurance, a prominent specialty insurance carrier catering to emerging and innovative industries, has welcomed Chris Sinkey as its Chief Operating Officer.

Relm Insurance welcomes Chris Sinkey as COO to drive growth strategy

Relm Insurance, a prominent specialty insurance carrier catering to emerging and innovative industries, has welcomed Chris Sinkey as its Chief Operating Officer.
Omni-channel InsurTech leader Qoala raises $47m to fuel Southeast Asian insurance innovation

Omni-channel InsurTech leader Qoala raises $47m to fuel Southeast Asian insurance innovation

Omnichannel InsurTech firm, Qoala, has successfully completed its Series C funding round, amassing $47m. This significant financial milestone was led by PayPal Ventures alongside MassMutual...
A new initiative, known as the Travel Insurance Eco Challenge, has been launched aiming to foster sustainable travel practices within the global travel insurance industry.

Global travel insurance industry steps up its commitment to sustainability

A new initiative, known as the Travel Insurance Eco Challenge, has been launched aiming to foster sustainable travel practices within the global travel insurance industry.
HSB, a Munich Re subsidiary, has unveiled Cyber for Auto, a new coverage tailored to protect against cyber threats targeting personal cars and trucks.

HSB launches Cyber for Auto to cover against cyber threats targeting personal cars and...

HSB, a Munich Re subsidiary, has unveiled Cyber for Auto, a new coverage tailored to protect against cyber threats targeting personal cars and trucks.
Hannover Re, a global reinsurer, is consolidating its cyber and digital businesses to establish a new specialty reinsurance unit.

Hannover Re combines cyber and digital underwriting expertise in new specialty reinsurance business unit

Hannover Re, a global reinsurer, is consolidating its cyber and digital businesses to establish a new specialty reinsurance unit.
Yotta Automated Software Solutions Inc. (YASSI), a leading provider of real-time vehicle lienholder, registration, and title data solutions, has joined Guidewire‘s InsurTech Vanguards program.

YASSI joins Guidewire’s InsurTech Vanguards program

Yotta Automated Software Solutions Inc. (YASSI), a leading provider of real-time vehicle lienholder, registration, and title data solutions, has joined Guidewire‘s InsurTech Vanguards program.

News Stories

AXA XL and Deloitte team up on cyber risk prevention

AXA XL and Deloitte team up on cyber risk prevention

AXA XL, a global commercial insurance and risk management provider, has announced a strategic partnership with professional services firm Deloitte to deliver expanded cybersecurity...
Wrisk adds Ageas UK to its motor insurance panel

Wrisk adds Ageas UK to its motor insurance panel

Ageas UK, a personal lines insurer, has joined the motor insurance panel of Wrisk, an original equipment manufacturer (OEM) InsurTech specialist, in a new...
Sedgwick reveals rising claims severity in Europe

Sedgwick reveals rising claims severity in Europe

Sedgwick, the world's leading risk and claims administration partner, has released its 2026 Claims Administration Intelligence Report, examining claims trends and pressures across the...

Peel Mutual adopts Guidewire Cloud for AI-led growth

Peel Mutual Insurance Company, a member of the Ontario Mutual Insurance Association, has chosen Guidewire Cloud to advance its AI capabilities, streamline core insurance...
Guidewire report reveals UK pet insurance divide

Guidewire report reveals UK pet insurance divide

Guidewire, a leading insurance software provider, has released findings from its 2026 Insurance Customer Attitudes report, shedding light on how UK pet insurance customers...
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