InsurTech

Ushur, FNOL, Customer Experience Automation, Invisible App, Natural Language Processing, insurance 2023, claims process 2023, AI in insurance, machine learning, claim adjusters, digital claims process, customer satisfaction, insurance communication, personalisation in insurance

The future of insurance claims: How automation and AI are enhancing customer experience

Navigating the insurance claim process often comes during challenging times for customers. Following an accident, emergency, or even a natural calamity, individuals typically feel apprehensive and uncertain. This anxiety can be exacerbated if the claim experience further contributes to their distress, whether it's due to the damage to their possessions or physical injuries.
Youi, a prominent Australian insurance company under the Outsurance Group umbrella, has decided not to renew its aggregate reinsurance for the 2024 financial year, due to the current hard market conditions.

Australian InsurTech Youi opts out of aggregate reinsurance as market conditions harden

Youi, a prominent Australian insurance company under the Outsurance Group umbrella, has decided not to renew its aggregate reinsurance for the 2024 financial year, due to the current hard market conditions.
For many insurers, providing a satisfactory customer experience is at the forefront of their ambitions. One such InsurTech is Usher, who prides themselves on their industry-leading solution, Customer Experience Automation (CXA) platform. But why is this solution so groundbreaking? And can it be the silver bullet many carriers need?

How Ushur is pioneering the future of InsurTech with advanced CXA

For many insurers, providing a satisfactory customer experience is at the forefront of their ambitions. One such InsurTech is Usher, who prides themselves on their industry-leading solution, Customer Experience Automation (CXA) platform. But why is this solution so groundbreaking? And can it be the silver bullet many carriers need?
Bold Penguin has joined forces with Next Insurance, to offer users unparalleled access to Next's general and professional liability products.

Bold Penguin partners with Next Insurance

Bold Penguin has joined forces with Next Insurance, to offer users unparalleled access to Next's general and professional liability products.
NFP, a prominent insurance broker, has announced its newest venture, Totalis Program Underwriters, a distinguished brand tailored for its specialty programme sector.

NFP introduces Totalis Program Underwriters

NFP, a prominent insurance broker, has announced its newest venture, Totalis Program Underwriters, a distinguished brand tailored for its specialty programme sector.
Everest Insurance, renowned for its global underwriting leadership, has unveiled a comprehensive business travel accident insurance solution.

Everest launches comprehensive business travel accident insurance

Everest Insurance, renowned for its global underwriting leadership, has unveiled a comprehensive business travel accident insurance solution.
Within the realms of specialty and commercial insurance, there's a heightened focus on precision. These particular markets demand more than just the usual numerical analysis when it comes to policy pricing. For them, pricing is not only a combination of art and science but also a strategic influencer. As the world embraces digital advancements, those who manage to break free from traditional practices dominate the industry.

The digital transformation of specialty pricing: A deep dive with Hyperexponential

Within the realms of specialty and commercial insurance, there's a heightened focus on precision. These particular markets demand more than just the usual numerical analysis when it comes to policy pricing. For them, pricing is not only a combination of art and science but also a strategic influencer. As the world embraces digital advancements, those who manage to break free from traditional practices dominate the industry.
Arthur

Hartley Cylke Pacific joins Arthur J. Gallagher & Co.’s growing portfolio

Arthur J. Gallagher & Co has snapped up Hartley Cylke Pacific Insurance Services, a San Diego-based retail insurance broker.
Global InsurTech Roadzen has completed a business combination with SPAC Vahanna Tech Edge Acquisition I Corp, and will now start trading on Nasdaq with a $683M equity value.

Roadzen secures Nasdaq Listing with $683M equity value

Global InsurTech Roadzen has completed a business combination with SPAC Vahanna Tech Edge Acquisition I Corp, and will now start trading on Nasdaq with a $683M equity value.
MetLife UK, the renowned protection and employee benefits provider, has welcomed Charlotte Lade to its team as the Head of Customer Propositions.

MetLife UK appoints Charlotte Lade to elevate customer experience

MetLife UK, the renowned protection and employee benefits provider, has welcomed Charlotte Lade to its team as the Head of Customer Propositions.

News Stories

Road safety shift threatens motor insurers

Road safety shift threatens motor insurers

Angelica Solutions, an insurance analytics and advisory business, has warned that a growing share of serious road casualties among pedestrians and cyclists could open...
ZestyAI's Z-WATER wins approval in 20+ US states

ZestyAI’s Z-WATER wins approval in 20+ US states

ZestyAI, a Risk Decision Platform serving the insurance industry, has had its Z-WATER model for non-weather water risk accepted for use in carrier rate...
Sixfold, Sollers partner to speed up underwriting

Sixfold, Sollers partner to speed up underwriting

Sixfold, the AI underwriting InsurTech trusted by global insurers, has entered a strategic partnership with Sollers Consulting, the international insurance technology consultancy, aimed at...
video

What needs to happen in H2 2026 for it to be a successful year...

The InsurTech sector is having a strong year, with over $2.7bn raised by companies during the first six months of the year in InsurTech....

bolt unveils Connected Distribution for insurers

bolt, a leading InsurTech focused on distribution, has introduced what it describes as the insurance industry's first AI-powered distribution platform, giving partners connected access...
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