Sector Updates

In the fast-paced world of banking, acquiring new customers is essential for growth. dacadoo, a leader in Digital Health Engagement Platforms (DHEP), has outlined eight key strategies that combine both traditional methods and digital innovation to help banks attract and retain customers. These approaches focus on creating meaningful interactions, improving customer experiences, and building strong brand loyalty.

New Zealand-based insurer Tower has entered into a partnership with HealthCarePlus to offer its products to members of various unions, including house, contents, and motor insurance.

Experian, a global leader in data and technology, has introduced a new feature to its Insurance Marketplace.

Amwins International Underwriting, the London-based underwriting arm of global speciality distributor Amwins, has announced the appointment of Keith Trivitt as underwriting director for its cross-class portfolio solution.

Otto, an AI-powered startup focused on business travel, has raised $6m in a seed funding round.

The insurance sector is witnessing a paradigm shift as carriers move beyond conventional loss control surveys to embrace service-oriented strategies. This evolution is fueled...

In today’s rapidly changing insurance sector, the focus on managing the human side of risk has never been more important. Insurance now extends beyond policies and claims—it is about fostering a culture of safety, building long-term trust, and enhancing collaboration between insurers and their clients. A well-structured service plan that tackles these human elements can create significant benefits for both insurers and insureds, leading to a win-win scenario.

In clinical trials, where innovation often hinges on participant involvement, many studies are facing challenges in attracting and retaining enough participants. One key factor behind this difficulty is the trial's communication process. The traditional methods often leave patients frustrated, causing dropout rates to soar. However, a shift is underway, driven by artificial intelligence (AI) and automation, as customer experience automation company Ushur explains.

IAT Insurance Group, a specialty property and casualty insurance carrier, has chosen CLARA Analytics, a leading AI-based claims solutions provider, to implement its Claims Document Intelligence Pro (Claims DocIntel Pro) platform.

Active insurance provider Coalition, which focuses on cyber insurance and risk management, has appointed Fiona McMartin as an associate underwriter in its London office.