Sector Updates

To address the evolving challenges it faces, the healthcare industry is increasingly adopting cloud-based customer communications management (CCM) software to improve the customer experience.

Gradient AI, an enterprise software provider of artificial intelligence (AI) solutions for the insurance industry, has launched a turnkey solution WriteSpeed to allow workers’ compensation insurers to deploy AI-enabled underwriting.

Although insurance can be considered the safety net of society, protection gaps exist across developed and developing nations. Soaring inflation and the cost-of-living crisis has made this all the more relevant. Better understanding risk and building relationships is key in working towards closing protection gaps and serving customers more effectively.

CCC Intelligent Solutions (CCC) has partnered with global analytics provider Verisk to leverage the two providers’ market-leading technologies to prevent auto insurance fraud.

Percipience, an insurance data and analytics platform provider, has partnered with AI-powered InsurTech Concirrus to expand data capabilities for insurers.

SPLICE Software, a customer engagement company specialising in automated communication workflows and opt-in management, has partnered with insurance carrier Mutual Benefit Group (MBG) to enhance the customer experience during the claims process.

Global reinsurer Swiss Re has teamed up with Britam and Oxfam to launch an index-based flood insurance solution in Kenya to protect small-scale farmers.

Barkibu, a pet health insurance and preventative coverage provider, has raised $4.5m in funding to take advantage of the “booming” pet insurance market.

The North American Pet Health Insurance Association (NAPHIA) released its 2023 State of the Industry (SOI) Report showing the North American pet health insurance sector grew by 23.5% in In-Force GWP over 2022.

Akur8, the next generation insurance pricing solution powered by transparent machine learning, has been selected by NEXT Insurance to help scale pricing capability framework.