Assurant launches insurance tech support product

May 17, 2024

Assurant has announced the launch of a new solution designed to address the growing need for specialised tech support solutions tailored for residents in multifamily housing complexes.

The offering, known as Assurant® TechPro, is designed to provide instant access to expert tech support for residents facing technical challenges with consumer electronic devices in multifamily housing.

It allows property managers to alleviate their tech-related maintenance ticket burden while empowering residents to troubleshoot independently through a dedicated app.

The product provides instant access to expert tech support for residents facing technical challenges with consumer electronic devices in multifamily housing. It allows property managers to alleviate their tech-related maintenance ticket burden while empowering residents to troubleshoot independently through a dedicated app.

Assurant’s research indicates a significant increase in demand for smart tech support, with renters seeking assistance for various tech-related issues. Assurant® TechPro aims to address this demand and enhance the rental experience by offering comprehensive tech support services.

Ryan Lumsden, President of Renters Solutions at Assurant, stated, “By introducing Assurant® TechPro, we’re setting a new benchmark for innovation within the multifamily housing industry. As leaders in the multifamily housing industry, our role is not only to protect our property management company clients and end customers, but also push the industry forward and enhance the rental experience. This new offering underscores our dedication to driving innovation and creating net new value for our partners and customers.”

Joe Settimi, Senior Vice President of Renters Solutions at Assurant, commented, “Our research tells us that on average, a person has 6.8 connected devices, and is going to need tech support at some point. For property managers, Assurant® TechPro provides a valuable new amenity that can help them stand out with residents, while reducing tech maintenance responsibilities and driving revenue.”