Insurity and Gain Life to offer AI-driven claims communication for insurers

September 6, 2024

Insurity has partnered with Gain Life to become the first major claims system to offer a fully integrated claims communication platform.

The collaboration aims to address key challenges faced by insurers, including the high administrative workload involved in claims processing and the limited capacity of claims professionals to provide client support.

Through this partnership, Insurity seeks to revolutionise claims management by offering automated, round-the-clock support to policyholders and claimants via Gain Life’s innovative claims communication platform.

This partnership offers significant benefits for insurers, empowering claims professionals to access essential documents and insights more quickly, reducing their administrative burden, and allowing them to devote more time to client support.

Gain Life’s platform promises up to 25% cost savings on medical-only claims and over $18,000 in savings for complex lost-time claims, alongside improving overall efficiency by saving claims professionals more than 4 hours each week.

Insurers using this integrated solution can anticipate a more efficient and cost-effective claims process.

Gain Life’s platform has a proven track record, boasting an 8 out of 10 satisfaction rating among claimants and policyholders, as well as engagement rates ten times higher than traditional methods. Furthermore, the platform can be implemented swiftly, typically within four weeks.

Sean Eldridge, co-founder and CEO of Gain Life, commented, “We are thrilled to partner with Insurity and join their partner marketplace. This partnership will make it easier for Insurity’s existing and future customers to take advantage of Gain Life’s claims communication platform, leveraging behavioural economics and AI to proactively guide individuals through the claim process, identify potential delays, and suggest interventions for a more efficient process.”

Chris Lafond, Chief Executive Officer at Insurity, added, “Partnering with Gain Life allows Insurity to provide an unparalleled claims experience by leveraging advanced AI and behavioural economics into our system. This partnership not only helps us better serve our existing customers but also sets us apart in the market.”