Neutrinos, an intelligent automation specialist, has launched a state-of-the-art platform designed to help insurers integrate AI-driven decision-making, streamline complex tasks, and enhance customer engagement.
The offering, known as AI Agent Composer, comes in response to the growing demand for more sophisticated automation tools within the insurance industry, according to InsurTech Insights.
Insurers are seeking AI-driven solutions to optimise operational efficiency, improve service delivery, and support data-driven decision-making.
The AI Agent Composer goes beyond traditional chatbots and fragmented systems by introducing autonomous, context-aware AI agents.
These agents can think, learn, and adapt in real-time, supporting critical business workflows such as end-user automation, employee support, service requests, and case management.
By incorporating AI-driven intelligence, insurers can achieve greater efficiency and improved operational oversight.
One of the standout features is its intuitive visual interface, which allows business users to configure AI-powered workflows, data pipelines, and automation rules without needing extensive technical expertise.
Additionally, the AI agents can operate in a supervised “co-pilot” mode, where human approval is required for key actions, or they can transition into a fully autonomous mode, executing tasks with minimal oversight.
A recent Gartner study predicts that by 2028, 33% of enterprise software applications will incorporate agentic AI, a significant rise from less than 1% in 2024. This technological shift is expected to enable 15% of daily work decisions to be made autonomously, positioning insurers for a future driven by AI-powered transformation.
By integrating domain-specific large language models (LLMs) with intelligent automation, Neutrinos aims to equip insurers with the tools needed for enterprise-wide AI transformation.
This approach enhances decision-making accuracy, efficiency, and scalability across insurance operations.
Neutrinos Co-founder & Chief Technology Officer Suresh Chandrasekharan said, “Agentic AI is gaining momentum, with industry leaders investing in advancing automation for greater productivity and improved customer experience.”
He added, “We are bringing AI to accelerate automation in real-world insurance use cases such as claims management, underwriting, and customer interactions, and are automating entire end-to-end processes and orchestrating workflows seamlessly for faster and more accurate service.”
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