The partnership aims to improve efficiency in claims processing by leveraging Clearspeed’s advanced voice analytics, according to FF News.
By implementing this technology, 1st Central seeks to accelerate claims settlement for genuine customers while proactively identifying fraudulent activity.
Clearspeed specialises in voice-based risk assessment solutions that analyse vocal characteristics to determine potential risk. Its technology is designed to seamlessly integrate into customer interactions, offering a non-intrusive yet effective way to screen claims. Customers are invited to respond to a short series of automated yes or no questions via phone, with Clearspeed’s proprietary technology analysing their responses. This enables insurers to quickly triage claims at scale, fast-tracking low-risk cases while focusing resources on high-risk alerts.
1st Central is a data-driven insurance provider that has rapidly grown within the UK market. The company prioritises customer experience by using innovative technology to enhance efficiency and fraud prevention. With the adoption of Clearspeed’s voice analytics, 1st Central is reinforcing its commitment to both fraud prevention and seamless claims processing.
The Clearspeed system helps insurers significantly reduce claims processing time. Unlike traditional assessment methods that rely on document validation and subjective evaluations, Clearspeed’s approach is:
- Fast – providing instant insights for quicker settlements
- Bias-free – not reliant on historical data or predictive modelling
- Frictionless – streamlining the process for genuine customers
As part of its long-term strategy, 1st Central plans to expand its use of Clearspeed’s technology beyond motor claims to include household insurance claims, policy applications and renewals, and liability decision-making.
Paul Priestley, counter fraud director at 1st Central, said, “At 1st Central we have a proactive approach to fraud prevention and the use of this technology reinforces our stances in protecting honest customers. We must constantly innovate and re-invent how we work for efficiency and tackle this massive fraud challenge–but without disrupting the customer experience. Clearspeed is delivering really positive outcomes for our customers. We’re seeing great benefits internally because we want to efficiently screen as many claims as possible without impacting on genuine customers, and this is an excellent tool to achieve that balance.”
Alex Martin, CEO of Clearspeed, said, “This partnership with 1st Central demonstrates how our technology can simultaneously improve customer experience and strengthen fraud prevention. It reflects a shifting paradigm in insurance fraud prevention, moving away from universal delays toward a more targeted approach. Clearspeed creates a more efficient process that allows our partner insurers a real opportunity to build trust, better serve their customers, and drive long-term retention and success.”
Clearspeed collaborates with nine of the top ten UK insurers. On average, insurers using Clearspeed’s technology see a 50% reduction in claims handling time and a 40% increase in immediate settlements, all while maintaining high customer experience ratings.
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