How AI expert agents are transforming insurance underwriting workflows

March 25, 2025

AI expert agents are emerging as powerful tools in the insurance industry, reshaping the underwriting process by mimicking human decision-making. As artificial intelligence continues to evolve, these agents stand out from traditional AI models by reasoning through complex situations and taking action in a way that mirrors how underwriters work in real life.

IntellectAI, which offers tech solutions for wealth and insurance, recently outlined the rise of AI exert agents.

Unlike conventional AI systems that simply follow fixed rules, AI agents take on tasks with a more human-like approach. They are built with personas and a strong contextual understanding of the task at hand. These agents operate using the ReAct framework—short for Reason and Act—which allows them to assess information, decide on a course of action, execute it, and then reflect on the results to improve future performance. This looped process of continuous learning makes them especially suitable for roles requiring nuance and judgement.

In underwriting, AI agents are set to take on the most time-consuming, manual aspects of the job. Underwriters often spend a significant portion of their day sorting through unstructured documents, verifying submissions, and ensuring information is both complete and aligned with appetite before even beginning risk assessment.

With AI agents in place, these repetitive but essential tasks can be completed faster and with fewer errors. These agents can decline out-of-appetite submissions, summarise risks, suggest terms for subpar submissions, and even recommend upselling opportunities—all while keeping a comprehensive audit trail.

IntellectAI is leading the charge in this transformation with its enterprise-grade generative AI platform, Purple Fabric. The company has embedded AI expert agents into its underwriting ecosystem, empowering underwriters with tools that handle submission ingestion, triage, and document analysis. These agents support pipeline management, appetite matching, and underwriting policy review.

For example, these agents can automatically decline submissions that don’t meet current appetite criteria and forward strong submissions to the appropriate underwriter. They can also flag potential upsell opportunities by detecting lines of business not included in the original application but still within appetite. At the same time, the agents provide summaries, documentation, and historical comparisons to ensure underwriters are fully equipped to make strategic decisions quickly.

Read the story here.