Cyber risk solutions provider Resilience has expanded into Germany and Austria, appointing Thorsten Mairhofer as head of the region to lead local operations.
The strategic move follows recent growth across France, Benelux, Southern Europe, Ireland and the Nordics, and aims to deliver Resilience’s distinctive cyber risk and loss prevention capabilities to clients and brokers in these key European markets.
Founded in 2016, Resilience is a San Francisco-based cyber risk management and insurance firm built by professionals from the US military, intelligence, insurance, and technology sectors. The company provides integrated solutions that combine insurance coverage, active threat monitoring, and data-driven risk mitigation, aimed at transforming cyber risk into a business decision.
Resilience offers cyber insurance and technology errors and omissions cover for companies with revenues ranging from €25m to over €10bn. The firm provides up to €10m of cyber limit per risk on either a primary or excess basis through its partnerships with A-rated global insurers. Its multi-disciplinary approach aligns the work of security, risk, and finance teams, enabling businesses to quantify and manage cyber threats more effectively.
Leading the German and Austrian operations is Thorsten Mairhofer, a cyber underwriter with deep expertise in financial lines. Prior to joining Resilience, he served as a cyber underwriter at QBE Europe, where he focused on cyber and directors & officers (D&O) insurance within the Financial & Specialty Markets division. Mairhofer also held senior underwriting roles at Chubb, where he specialised in D&O, commercial crime, and EPLI coverage.
Mairhofer brings a distinctive background to the role. He served in the German Airforce as a Master Sergeant from 1998 to 2010, before transitioning into the insurance industry. He holds a B.Sc. in Business Administration from FernUniversität in Hagen, with concentrations in operations research, banking, and finance. Based in Munich, Mairhofer will lead localised efforts to support clients and partners with direct in-market expertise.
Resilience’s platform is supported by a suite of advanced capabilities. The Resilience Risk Operations Center (ROC) proactively monitors threats unique to each client, offering prioritised security actions and real-time alerts. The firm also delivers 24/7 in-house cyber claims support, and its technical underwriting team is recognised for its effectiveness in loss control, ensuring reduced claim frequency and impact for clients.
Resilience managing director, international, Jack Jenner said, “We look forward to serving German and Austrian clients as we bring our proven approach to cyber risk to these markets. Resilience has pioneered a new way of approaching cyber risk. It translates companies’ security and IT risks into financial terms so they can be addressed as business risks to be accepted, mitigated, or transferred via cyber insurance. This approach is very relevant in Europe as cyber attacks continue escalating and business leaders seek a more effective way to address potential risks from attacks and outages.”
Resilience head of international underwriting Rehan Hussain said, “We are privileged to be able to serve our partners with direct in-market support under Thorsten’s leadership in Germany and Austria. With Thorsten’s experience and knowledge, we are confident that he has the trust of partners as together we help tackle the biggest challenges in measuring, mitigating, and managing cyber risk in mid-size and large organisations.”
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