HDI Global has partnered with AI-native InsurTech firm mea Platform to deploy AI across its global underwriting and claims operations, as the insurer looks to improve data processing and operational efficiency at scale.
The partnership will see mea’s technology used to standardise how HDI ingests and classifies inbound underwriting and claims data, including broker submissions, mid-term amendments, first notice of loss documents and supporting claims information.
Part of Germany-based Talanx Group, HDI Global operates across more than 200 countries and territories, handling large volumes of structured and unstructured insurance data every day. The insurer expects the rollout to help underwriting and claims teams make faster and more informed decisions by improving the quality and consistency of incoming information.
mea’s platform uses a proprietary insurance domain language model and Insurance Industry Knowledge Graph to interpret, extract and route underwriting and claims data. The technology is designed specifically for insurance operations and works alongside existing carrier systems without requiring large-scale infrastructure changes.
HDI said the deployment supports its broader “Human Driven – AI Powered” strategy, using automation to reduce repetitive administrative work while keeping underwriting and claims decisions under human control.
The platform will create a standardised input management layer across HDI’s global operations while allowing regional teams to continue working within local systems and operating models.
HDI Global global head of business operations and transformation Jens Hillmer said, “At HDI Global, the use of AI is part of our broader digitalisation and innovation strategy, with a clear focus on improving client service and supporting our employees. Partnering with the experts at mea will help us strengthen our global input management, including how we ingest and classify submission and claims information, enabling our teams to spend more time on risk assessment, advice and service.
“By combining mea’s insurance-specific AI capabilities with HDI Global’s technical expertise, we are creating greater focus, clarity and capacity where it matters most: assessing risk, supporting our broker partners and delivering reliable service to our clients.”
mea EMEA CEO Max Richter said, “HDI Global is one of the most respected Corporate & Specialty insurers in the world, operating at a scale and level of complexity that only a handful of organisations can match.
“By standardising intelligent input management across underwriting and claims globally, HDI is positioning itself to unlock meaningful gains in productivity, data quality, and client responsiveness. We are proud to partner with their team as they continue to advance their global operating model to the benefit of their partners.”
mea currently supports the processing of more than $400bn in gross written premium across international insurance markets through its AI platform.
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