Future Processing, a software development and technology consulting firm, has announced plans to scale its futureClaims™ platform, targeting specialty and complex commercial claims teams within the London insurance market.
The platform is designed for insurance organisations looking to modernise their claims operations without requiring full system migration. It integrates with existing core systems and legacy solutions, offering modular capabilities that reduce friction for claims teams and accelerate decision-making for policyholders.
Among its core features, futureClaims™ includes intelligent claims triage that routes incoming claims to appropriate handlers, as well as tools that flag missing documents or outstanding actions at the point of filing. Risk monitoring capabilities surface potential compliance and fraud signals, while automated broker notifications and rules-based alerts support streamlined communications. Real-time reporting draws on both live and aggregated claims data to support better operational decisions.
The launch is set against a backdrop of widespread reliance on outdated technology across the insurance sector. A survey of claims leaders commissioned by Future Processing found that over a third of respondents (36%) identified improvements to claims processes as their foremost priority. Enhancing fraud detection (35%) and strengthening data governance (32%) ranked closely behind.
When asked about operational barriers, 30% of firms pointed to resistance to change and the cost of technology investment, with 26% each citing the training burden associated with legacy systems and challenges around external collaboration.
Future Processing head of insurance practice Piotr Piękoś said: “Claims functions can make or break the reputation of any insurance organisation. Policyholders rightly demand a swift, efficient service in their time of need, and, in an increasingly competitive market, firms must rise to this challenge. As agentic AI begins to reshape the industry, insurance organisations relying on legacy technology cannot afford to stand still.
“Our futureClaims™ platform combines deep sector knowledge with cutting-edge technology to deliver seamless integrations that optimise efficiency and decision-making. The platform is already having a tangible impact for our clients, providing us with strong foundations upon which we can scale the proposition and execute our ambitious growth strategy for the London market.”
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