LexisNexis Risk Solutions, a global provider of information-based analytics and decision tools and part of RELX, has unveiled a suite of new data intelligence capabilities for the UK motor insurance claims market, aimed at improving decision-making speed, accuracy and consistency across the claims journey.
LexisNexis Risk Solutions has identified several data quality and connectivity issues that continue to hinder claims workflows, including incomplete or inaccurate information at First Notification of Loss (FNOL), limited early detection of suspicious claims activity, and high levels of manual intervention that slow down validation, investigation and damage assessment.
The new capabilities will be delivered through a single API integration, giving insurance providers, managing general agents (MGAs) and wider claims ecosystem partners access to a connected suite of claims intelligence solutions. The offering spans the full claims lifecycle, from FNOL through to settlement, with the aim of moving organisations from reactive to proactive decision-making. At the point of FNOL, richer data will allow claims handlers to validate information, spot risk indicators and direct claims appropriately from the outset.
The initial product suite comprises three solutions. LexisNexis Claims Datafill is a prefill tool that supplies contact details and information on claimants and other parties at FNOL, helping to pre-populate and validate third-party data for faster and more accurate claims handling.
LexisNexis Windscreen Check provides vehicle identification number (VIN)-level data on windscreen features and advanced driver assistance systems (ADAS) for individual vehicles, supporting accurate triage and validation in windscreen claims. LexisNexis Vehicle Insights for Claims delivers real-time vehicle data at FNOL and triage, covering make, model, mileage, MOT status and valuation, to reduce manual data capture and support better-evidenced decisions from first contact.
The proposition has been built not only for insurance providers and MGAs managing their own motor claims workflows, but also for the wider motor claims landscape, encompassing claims management companies, repair networks, credit hire organisations, salvage operators and supply chain partners. The single API model is intended to allow organisations across the claims network to access the data they require without the burden of complex or duplicated integrations.
LexisNexis Risk Solutions motor strategy director Tom Clarke said: “While pricing and underwriting have become increasingly data-driven, claims handling often still relies on fragmented, reactive processes. This is a growing problem in motor insurance as claim complexity rises, customer expectations increase and operational pressures intensify. We see a clear market need for richer real-time insight at the point of claim. Our initial focus areas tackle the biggest priorities for the market right now – third party contact details and validation of windscreen features at FNOL.”
LexisNexis Risk Solutions director of product management Carla McDonald said: “The quality of decision-making in the first few minutes of a claim shapes everything: triage, indemnity spend, customer experience and loss ratios. Yet many of those decisions are still made without access to the full picture.
“By bringing richer, more connected data into the claims journey earlier, we can help insurance providers and their partners make more informed decisions from the outset, reducing the need for rework and helping to get claims right the first time. That means more efficient decisions, fairer outcomes and a more consistent customer experience at the centre of every claim.”
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