Igloo, a regional InsurTech leader headquartered in Southeast Asia, has launched a new business line, Igloo Tech Solutions, aimed at modernising insurance operations and accelerating digital transformation across the region.
The launch of Igloo Tech Solutions comes at a time when insurers are under growing pressure to digitise their offerings and internal systems, according to InsurTech Insights.
A McKinsey 2025 Global Insurance Report highlights how advances in generative AI and evolving customer expectations are compelling insurers to rethink product design, pricing, and delivery.
Igloo Tech Solutions is designed to close this digital divide, particularly in Asia-Pacific, where insurers typically invest just 2–3% of their Gross Written Premiums into technology.
Igloo specialises in embedded insurance, agent network enablement, and direct-to-consumer distribution models.
The company’s offerings help businesses deliver seamless insurance experiences across multiple channels.
Over the past five years, more than 75 brands and insurers from sectors including FinTech, e-commerce, logistics, and telecommunications have adopted Igloo’s technology to reduce infrastructure costs while scaling their distribution and operational capabilities.
Igloo Tech Solutions delivers a suite of end-to-end digital tools designed for the full insurance value chain.
The product includes modular platforms such as Igloo Agent, Igloo Consumer, Igloo Partner, and Turbo—a no-code core platform—along with claims and administration modules. These tools have powered Igloo’s own operations and are now available to external partners aiming to digitise their insurance workflows.
A core differentiator of Igloo Tech Solutions is its use of artificial intelligence. The AI Claims Agent guides policyholders through claim submissions via a chat interface, streamlining documentation and automating approvals or rejections.
Additionally, its AI Fraud Detection leverages OCR and large language models to identify discrepancies and flag potential fraud, enhancing efficiency and fraud prevention for insurers.
Several companies have already adopted Igloo’s AI-driven platforms. MSIG Vietnam uses Igloo Agent to enhance agent productivity, while Kredivo in Indonesia has implemented Igloo Consumer to offer embedded insurance via its app. TrueMoney is leveraging the same to expand its insurance offerings. In Singapore and Cambodia, insurers are using Igloo Partner to manage claims and integrate insurance into retail environments.
With this latest launch, Igloo reinforces its role as a strategic technology partner for insurers undergoing digital transformation. The company’s blend of modular platforms, industry expertise, and advanced AI capabilities positions it to reshape the insurance landscape in Southeast Asia.
Igloo co-founder and CEO Raunak Mehta said, “Enhancing digitalisation capabilities is not optional. It is imperative in today’s landscape. Igloo Tech Solutions is designed to bridge this divide, offering insurers the tools they need to modernise operations, enhance customer experiences, and drive rapid growth.”
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