Hexure, a leader in AI-powered sales automation for the insurance and financial services industry, has launched what it describes as the first fully digital, end-to-end workflow designed to eliminate Not-In-Good-Order (NIGO) application errors.
The new NIGO Resubmission solution is designed to replace manual correction processes that have long stalled business across life, annuity, and other insurance product lines.
The tool gives carriers a streamlined workflow to annotate issues, unlock only the fields requiring changes, request missing items, and provide advisors with clear, actionable guidance through Hexure’s FireLight platform.
The solution also delivers real-time status tracking, audit trails, and field-level validations, integrating directly with carrier operations. Hexure says the product also provides insights intended to strengthen compliance and improve long-term In-Good-Order (IGO) rates.
Hexure VP of product management Eric Opiela said, “For years, carriers have been forced to manage NIGO corrections through processes that were inefficient, opaque, and disconnected.
“With NIGO Resubmission, we’re delivering a game-changing step forward, giving carriers complete control, advisors total clarity, and the industry a modern way to resolve NIGOs. This end-to-end workflow replaces years of manual rework with a faster, data-driven model that moves business through the pipeline and unlocks revenue sooner.”
Hexure provides digital and AI-powered sales automation solutions for insurance, financial services, and wealth management. The company works with carriers and distributors to transform how products are sold and serviced, focusing on accelerating submissions, speeding time to market, and delivering fully digital, compliant workflows.
Opiela added, “Launching the first fully digital NIGO resubmission solution is an important milestone for Hexure and for the industry.
“It reflects our commitment to solving the industry’s most persistent operational challenges with technology that truly makes a difference, streamlining workflows, reducing risk, and improving the overall experience for all users in the ecosystem.”
Copyright © 2025 FinTech Global
