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The healthcare industry faces unique challenges in modernising the customer experience due to stringent regulations and the complexity of safeguarding sensitive health data. With 62.8% of physicians reporting burnout, administrative burdens consuming up to 15.5 hours weekly, and member dissatisfaction on the rise, the need for innovation has never been greater. Automation is emerging as a vital solution to address these challenges, and customer experience specialists Ushur has put together a vital guide to the technology.
Company News

A key guide to healthcare automation

Everest Group, a global leader in property, casualty and specialty insurance and reinsurance, has announced Jim Williamson, formerly the executive vice president and group COO, as its acting CEO.
Company News

Everest Group names Jim Williamson as acting CEO amid leadership changes

Lloyd’s of London, the global commercial insurance market, has announced that its CEO, John Neal, will step down in 2025 to take up a new role at Aon.
Company News

Lloyd’s of London CEO John Neal to join Aon

Ethos, a leading provider of cutting-edge InsurTech solutions, has announced a strategic partnership with Protective Life Corporation and its subsidiary Protective Life Insurance Company, collectively referred to as Protective.
Company News

Ethos and Protective Life partner to simplify term life insurance with...

Parsyl, a cargo insurance provider operating in the US and London, has announced it raised $20m in a Series C funding round.
Commercial/Enterprise Insurance

Cargo insurance provider Parsyl secures $20m in Series C funding

Integrating legacy systems with cutting-edge technologies like cloud computing, big data analytics, AI, and mobile solutions can revolutionise how organisations interact with their members. Such integrations provide companies with a more comprehensive understanding of their members' preferences and needs, facilitating even more targeted and effective communication. However, to achieve this level of sophistication, selecting the right digital customer communications platform is essential.
Company News

What to look for in a digital customer experience platform

Insly, a low-code software provider for the insurance sector, has revealed it has joined the Underwriting Agencies Council (UAC).
Company News

Insly joins UAC to deepen Australian market presence

Matic Insurance, a provider of embedded insurance solutions, has announced it secured $30m in growth funding from Vistara Growth.
Commercial/Enterprise Insurance

Matic Insurance lands $30m to scale embedded insurance solutions

Markel has announced the appointment of Jack Taylor as executive, distribution strategies and business development, Asia Pacific, in a bid to enhance broker engagement across the region.
Company News

Markel strengthens Asia Pacific operations with new hire

Allianz Deutschland, a subsidiary of the global insurance and asset management company Allianz Group, has partnered with the German Bobsleigh and Tobogganing Association (BSD) to improve safety standards across the high-speed sport.
Company News

Allianz partners with German Bobsleigh Association to improve safety standards for...

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