hslade

2536 POSTS 0 COMMENTS
Tata Consultancy Services (TCS) has expanded its partnership with Aviva, the UK’s leading insurance provider, with its FCA-regulated subsidiary Diligenta UK set to manage more than 6.5m policies under end-to-end administration services. The expansion covers an additional portfolio of Life Insurance business, enabling Aviva to deliver digitally transformed services, experiences, and outcomes for its customers. This enterprise-level digitisation approach follows New Consumer Duty Principles, focusing on positive outcomes for policyholders. Key initiatives include self-service capabilities, digitally powered service delivery centres, and a simplified technology landscape. TCS leverages its BaNCSTM platform and contextual knowledge to enhance service quality for all stakeholders, including policyholders, advisers, and operational staff. The platform enables faster resolutions, improved access to information, and better outcomes for customers. Diligenta has successfully migrated several million policies to TCS BaNCSTM and remains committed to providing highly digitised, automated services that enhance customer experiences. Residing on a digital core, TCS BaNCSTM for Life Insurance and Pensions supports conversational interfaces that guide users through their business journeys. Its new product configurator allows agile product launches in days, while a rich set of domain APIs enables interoperability across channels and business lines. The platform’s one ecosystem and open products philosophy support advanced digital portals with built-in first-point resolution (FPR), straight-through processing (STP), and risk control features, offering policyholders enhanced self-service and contextualised insights. R Vivekanand, President, BFSI Products & Platforms, TCS, said, “Our enduring partnership with Aviva, established on mutual trust and commitment over many years, has continually strengthened and delivered a better experience for customers. Aviva’s ongoing trust in our services, and their decision to entrust us with additional portfolios, demonstrates the depth of our collaboration. We remain dedicated to delivering an exceptional experience for Aviva and its customers. We continue to invest in our TCS BaNCSTM platform and services to stay ahead in the fast-changing tech landscape, as we strive to enhance end-to-end customer experience benchmarks within the UK Life and Pensions industry.” Keep up with all the latest FinTech news here  Copyright © 2026 FinTech Global
Company News

TCS partners with Aviva to manage 6.5m life insurance policies

Convr AI®, an AI underwriting and document automation provider for commercial insurers, has partnered with Zurich North America to achieve faster, more accurate underwriting and improved customer experience.
Commercial/Enterprise Insurance

Convr AI expands AI workbench with Zurich North America

Hannover Life Reassurance Company of America has announced a significant leadership transition, as it looks to begin a new chapter for its US operations.
Company News

Hannover Re US announces new CEO

Quantexa tops the list of largest European InsurTech deals in the first three quarters as funding declines 38% YoY
FinTech News

Quantexa tops the list of largest European InsurTech deals in the...

Coalition, the Active Insurance provider focused on preventing digital risk before it strikes, has introduced a new Deepfake Response Endorsement to its cyber insurance policies worldwide.
Company News

Coalition expands cyber policies to address deepfake risk

Company News

ICEYE expands flood analytics via Munich Re platform

BrokerTech Ventures (BTV), the broker-led convening platform and accelerator programme for the insurance industry, has announced that Marshall+Sterling has joined its growing network of broker, carrier and wholesale partners.
Company News

BrokerTech Ventures expands broker network with Marshall+Sterling

Most underwriting teams are still bogged down using inboxes, PDFs, spreadsheets, and outdated systems that rarely communicate with one another. This slows down workflows, increases the risk of data errors, and frustrates agents and brokers who cannot get clear answers on quotes.
Commercial/Enterprise Insurance

A guide to choosing insurance underwriting software in 2026

A recent poll conducted by Root Platform, an API-first, end-to-end insurance technology provider, found that 50% of managing general agents (MGAs) are still at the very beginning of their digital and API transformation journeys.
Company News

Root poll reveals MGA tech gap in API-driven transformation

InsureMO, an insurance middleware platform, and Digile Technologies, a specialist in enterprise workflow transformation, have announced the launch of a jointly developed insurance accelerator aimed at helping insurers modernise operations with lower risk.
Company News

InsureMO partners Digile on workflow-led insurance modernisation

1...454647...254Page 46 of 254

Latest Analysis

© InsurTech Analyst © Copyright 2024. All rights reserved.

Technology partner
Advanced Vision IT

227198

60,000+ InsurTech leaders get exclusive insights delivered every week