How AI is transforming call centres in banking and insurance

Many customers are familiar with the frustration of contacting a bank or insurer, only to be met with automated systems that fail to understand their needs. Long wait times and generic responses often add to the problem, rather than resolving it.

How AI is transforming call centres in banking and insurance

March 23, 2026

Many customers are familiar with the frustration of contacting a bank or insurer, only to be met with automated systems that fail to understand...

KYND, a cyber risk analytics provider, has been appointed by Converge, a US-based cyber insurance MGA, to support the expansion of its digital underwriting platform and growth strategy.

KYND to power Converge’s digital cyber underwriting growth

March 19, 2026

KYND, a cyber risk analytics provider, has been appointed by Converge, a US-based cyber insurance MGA, to support the expansion of its digital underwriting...

Ortec Finance has announced the launch of GLASS PRISM, a Strategic Asset Allocation (SAA) optimisation tool powered by its Scenario-Based Machine Learning (SBML) methodology, designed to help insurers and other institutional investors better align investment strategy with balance sheet objectives.

Ortec Finance launches GLASS PRISM to optimise insurer asset allocation

March 17, 2026

Ortec Finance has announced the launch of GLASS PRISM, a Strategic Asset Allocation (SAA) optimisation tool powered by its Scenario-Based Machine Learning (SBML) methodology,...

Markel International, the global insurance division of Markel Group (NYSE: MKL), has appointed Maureen Tomlinson as Head of AI and launched an AI Centre of Enablement to support responsible AI adoption across its operations.

Markel International unveils centre to boost AI development

March 13, 2026

Markel International, the global insurance division of Markel Group (NYSE: MKL), has appointed Maureen Tomlinson as Head of AI and launched an AI Centre...

Socotra, a U.S.-based cloud-native insurance platform, has launched Socotra Assistant, an AI underwriting tool embedded in Operations Workbench to improve productivity, accuracy, and regulatory compliance.

Socotra Assistant goes live to improve underwriting productivity

March 12, 2026

Socotra, a U.S.-based cloud-native insurance platform, has launched Socotra Assistant, an AI underwriting tool embedded in Operations Workbench to improve productivity, accuracy, and regulatory...

Insurance pricing engines are quietly becoming one of the most strategic tools for insurers looking to modernise operations and accelerate growth. What was once an IT headache, with complex integrations, unpredictable costs and time-consuming maintenance, is now being transformed into a cloud-native enabler that connects actuarial modelling, rate production and deployment in a single ecosystem.

The hidden driver of growth for insurance firms

March 11, 2026

Insurance pricing engines are quietly becoming one of the most strategic tools for insurers looking to modernise operations and accelerate growth. What was once...

Global professional services firm Aon has demonstrated a proof of concept for settling insurance premiums using stablecoins, marking what the company describes as the first such transaction among major global brokers.

Aon pilots digital asset insurance payment

March 10, 2026

Global professional services firm Aon has demonstrated a proof of concept for settling insurance premiums using stablecoins, marking what the company describes as the...

For years, pricing engines have represented a persistent headache for insurance IT teams. Complex integrations, unpredictable infrastructure costs and heavy maintenance demands have slowed innovation and made even small pricing changes difficult to deploy. But advances in cloud-native technology are beginning to reshape that dynamic, transforming pricing engines from an operational burden into a strategic capability for insurers.

Transforming insurance pricing with cloud technology

March 9, 2026

For years, pricing engines have represented a persistent headache for insurance IT teams. Complex integrations, unpredictable infrastructure costs and heavy maintenance demands have slowed...

CIBC backs AI-driven InsurTech Gradient AI’s expansion

March 4, 2026

CIBC Innovation Banking, a specialist lender with over 25 years of experience in growth-stage technology companies, has provided growth capital financing to Gradient AI,...

Openly integrates claimtouch to cut settlement times

March 2, 2026

Openly, a technology-driven premium insurance provider, has partnered with claimtouch to automate the pricing and valuation of damaged personal property and reduce settlement times for...