Can insurers really keep up as customer expectations shift?

After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in late 2024, following an arduous slog that underlined that customer expectations and reality are rarely aligned. Insurance claims can often feel eerily similar, littered with endless forms and subpar digital systems. For many consumers, the process has become a 'Wonderwall' they just can't climb.

Can insurers really keep up as customer expectations shift?

November 19, 2025

After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in...

Akur8, the next-generation insurance pricing and reserving solution, has opened a new office in the heart of Madrid, as it continues to expand its international presence.

Akur8 opens Madrid office to meet rising demand in Spain

November 19, 2025

Akur8, the next-generation insurance pricing and reserving solution, has opened a new office in the heart of Madrid, as it continues to expand its...

Federato launches AI-native platform after $100m Series D

November 18, 2025

Federato, the AI-native insurance software provider, has secured new capital to accelerate the adoption of intelligent tools across the global insurance sector, further establishing itself as a key disruptor in the shift away from legacy systems.

Scenario-Based Machine Learning (SBML) is emerging as a powerful refinement to traditional portfolio optimisation techniques used across the insurance industry. Instead of relying on simplified, linear assumptions, SBML applies machine learning to thousands of stochastic scenarios, enabling models to detect complex interactions, non-linear responses and multi-objective trade-offs. The approach gives insurers a dynamic framework capable of reflecting regulatory capital demands, liability structures and shifting risk appetites more realistically than conventional optimisation tools.

What’s pushing insurers toward scenario-based ML?

November 18, 2025

Scenario-Based Machine Learning (SBML) is emerging as a powerful refinement to traditional portfolio optimisation techniques used across the insurance industry. Instead of relying on...

A familiar phrase often surfaces in compliance and risk discussions across the insurance sector: “This product isn’t regulated for AML, so we don’t need to monitor it.” In many markets, that assumption is supported by existing rules. Regulatory frameworks largely focus on life insurance policies, while non-life products such as motor, property, travel, and liability insurance rarely fall within formal AML requirements.

Insurance AML blind spots explained

November 18, 2025

A familiar phrase often surfaces in compliance and risk discussions across the insurance sector: “This product isn’t regulated for AML, so we don’t need...

Snapsheet, a global provider of claims management technology, has been selected by Aspire General Insurance, a rapidly growing personal auto carrier in California, to overhaul and scale its claims operations.

Snapsheet selected by Aspire to boost claims platform

November 18, 2025

Snapsheet, a global provider of claims management technology, has been selected by Aspire General Insurance, a rapidly growing personal auto carrier in California, to...

BOXX Insurance, the original all-in-one cyber insurance and protection provider, has launched a new product, Tech E&O by BOXX, aimed at next-generation startups and mature technology firms across SaaS, AI and digital infrastructure segments.

BOXX Insurance unveils Tech E&O for next-gen firms

November 18, 2025

BOXX Insurance, the original all-in-one cyber insurance and protection provider, has launched a new product, Tech E&O by BOXX, aimed at next-generation startups and...

US InsurTech investments dropped by 18% QoQ amid market uncertainties in Q3

November 18, 2025

Key US InsurTech investment stats in Q3 2025: US InsurTech investments dropped by 18% QoQ in Q3 Average deal value fell to $17.5m as...

Send Technology Solutions, an InsurTech specialist offering an underwriting workbench and digital insurance solutions, has appointed Daniel Pass as its new chief technology officer as the company continues to scale its platform and expand its technological capabilities.

Send hires Daniel Pass to lead tech strategy

November 17, 2025

Send Technology Solutions, an InsurTech specialist offering an underwriting workbench and digital insurance solutions, has appointed Daniel Pass as its new chief technology officer...

Public entity risk pools are facing growing pressure to improve cyber resilience across their member organisations, many of which vary significantly in cybersecurity maturity and use of technology. This diversity makes it increasingly challenging to maintain a strong defence against ever-evolving digital threats. As cyber incidents grow in frequency and impact, risk pools must find better ways to manage collective exposure and strengthen preparedness across their ecosystems.

KYND Portal transforms cyber risk for pool members

November 17, 2025

Public entity risk pools are facing growing pressure to improve cyber resilience across their member organisations, many of which vary significantly in cybersecurity maturity...