Tag: customer experience

In the rapidly evolving world of group benefits, companies are doubling down on strategies that enhance their interactions and boost operational efficiency. Especially during the peak seasons, these firms are navigating a maze of challenges, with effective communication emerging as a paramount concern.

FinTech and InsurTech are rapidly evolving, consistently introducing game-changing technologies, among which embedded AI and generative AI stand prominently. These advancements aren’t mere buzzwords but rather critical tools altering the landscape of commercial and specialty insurance, particularly in the realms of underwriting and customer experience.

Go to any FinTech event and it is instantly clear that customer engagement is a major priority for most companies. Given its significance, are insurance firms doing enough or should they be doing more?

We've been living through periods of extreme conditions for the past few years, with global pandemics, wildfires, flooding, ice storms, and the looming possibility of international conflict becoming alarmingly frequent. While we could easily brush these years off as a statistical anomaly, data analysis presents a starkly different narrative. It suggests that we are transitioning towards accepting these extremes as our new reality.

ServiceNow, an enterprise cloud computing company, and Guidewire, an InsurTech provider, have come together to enhance insurance experiences.

In the dynamic landscape of insurance, artificial intelligence (AI) has emerged as a game-changing element. The central subject of many debates at recent forums, such as the #everywoman insurance forum, is an AI-powered chatbot, Chat-GPT. InsurTech company distriBind has explored the role of ai and chatbots in insurance. 

Artificial Intelligence (AI) has become a pivotal force in the retail sector, offering an innovative solution to the daunting challenge faced by retailers. Scanbot...