Ushur, a leading provider of AI-Powered Customer Experience Automation™ (CXA), is set to integrate its award-winning platform into the Five9 CX Marketplace, as part of a new collaboration.
The partnership is set to enable businesses to effortlessly integrate Ushur’s renowned CXA capabilities into their own offering through the help of Five9’s Intelligent Cloud Contact Center environment.
Five9 is recognised for its advanced cloud contact center solutions that facilitate human-centric customer experiences and operational efficiency.
Meanwhile, Ushur stands out as a pioneer in AI-Powered Customer Experience Automation™, designed to deliver hyper-personalised customer journeys through intelligent automation.
Henry Peter, Chief Technology Officer and Co-Founder of Ushur, said: “The customer experience ecosystem necessitates seamless integration and operation with voice, chat and other engagement channels. Five9 has been a great partner for Ushur in making it easier than ever to accelerate a true multiple channel customer experience.
“We believe that this partnership is a critical one for enterprise customers across industries and that customer experiences will only improve over time thanks to lower barriers to entry for multichannel journeys,” he explained.
Brian Bitsky, Senior Director UC/ISV Partnerships at Five9, commented, “We love that there’s a customer experience solution that comes ready with HIPAA compliance, HITRUST compliance, GDPR compliance and PCI-DSS compliance and certifications — all through a no-code approach. There are few partners in the customer experience ecosystem with such a dogged focus on the security and compliance of their intelligent automation deployments as Ushur.”
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