Tag: Ushur

For years, digital transformation in sectors like healthcare, insurance, and financial services has concentrated heavily on front-end innovation, enhancing customer-facing interfaces like apps and portals. However, the underlying infrastructure has often remained disjointed and inefficient, with outdated workflows, compliance risks, and manual intervention creating friction and operational silos.

Ushur, a company specialising in Customer Experience Automation (CXA) for regulated industries, has renewed its HITRUST r2 certification, reinforcing its commitment to information security and compliance excellence.

The insurance sector is undergoing a significant transformation, driven by cutting-edge automation technologies and evolving customer expectations. Over recent years, innovations such as artificial intelligence (AI) and intelligent process automation have drastically improved insurers' ability to process claims, streamline operations, and enhance customer interactions.

Administrative tasks make up a substantial portion of the over $4tn annual healthcare expenditure in the United States. Despite digital advancements, only a quarter of healthcare members actively engage with existing digital portals and apps. As a result, call centres remain overwhelmed, struggling to meet demand. But Ushur is helping to change that through its AI Agent for Member Service.

In 2025, the InsurTech landscape is undergoing a transformation driven by shifting consumer expectations. The demand for instant services, hyper-personalised policies, and seamless digital experiences is pushing insurers to adopt cutting-edge technology at an accelerated pace. As AI and automation take centre stage, companies are rethinking how they engage with policyholders—balancing efficiency with the need for human interaction in sensitive cases.

When it comes to creating a great user experience (UX), it’s not just about making technology look good—it’s about making it feel effortless. At Ushur,...

Ushur, a leader in customer experience automation for regulated industries, has announced the appointment of Deepak Vedarthan as senior vice president of customer success.

The healthcare industry faces unique challenges in modernising the customer experience due to stringent regulations and the complexity of safeguarding sensitive health data. With 62.8% of physicians reporting burnout, administrative burdens consuming up to 15.5 hours weekly, and member dissatisfaction on the rise, the need for innovation has never been greater. Automation is emerging as a vital solution to address these challenges, and customer experience specialists Ushur has put together a vital guide to the technology.

Integrating legacy systems with cutting-edge technologies like cloud computing, big data analytics, AI, and mobile solutions can revolutionise how organisations interact with their members. Such integrations provide companies with a more comprehensive understanding of their members' preferences and needs, facilitating even more targeted and effective communication. However, to achieve this level of sophistication, selecting the right digital customer communications platform is essential.

The short-term disability (STD) claims process presents significant challenges for both carriers and benefits administrators. These inefficiencies primarily stem from reliance on outdated, manual...