Tag: Ushur

The healthcare industry faces unique challenges in modernising the customer experience due to stringent regulations and the complexity of safeguarding sensitive health data. With 62.8% of physicians reporting burnout, administrative burdens consuming up to 15.5 hours weekly, and member dissatisfaction on the rise, the need for innovation has never been greater. Automation is emerging as a vital solution to address these challenges, and customer experience specialists Ushur has put together a vital guide to the technology.

Integrating legacy systems with cutting-edge technologies like cloud computing, big data analytics, AI, and mobile solutions can revolutionise how organisations interact with their members. Such integrations provide companies with a more comprehensive understanding of their members' preferences and needs, facilitating even more targeted and effective communication. However, to achieve this level of sophistication, selecting the right digital customer communications platform is essential.

The short-term disability (STD) claims process presents significant challenges for both carriers and benefits administrators. These inefficiencies primarily stem from reliance on outdated, manual...

Ushur, a leader in AI-powered Customer Experience Automation (CXA), has announced the launch of its new end-to-end solution designed specifically for insurance carriers offering group and worksite benefits.

Ushur, a leader in AI-powered customer experience automation (CXA), has announced the launch of its new solution, UshurX, which is designed to streamline time-intensive tasks during clinical trials.

Chronic conditions, including diabetes, hypertension, heart disease, and cancer, represent some of the most common and costly health issues worldwide, particularly when not properly managed. These conditions often require ongoing medical care, frequent hospital visits, and extensive treatments, which leads to soaring healthcare costs. Without the proper support and care, patients often fail to manage their conditions effectively, increasing preventable hospital admissions and emergency room visits. This cycle of poor health outcomes not only impacts patients, but also significantly raises healthcare expenses for insurers.

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has announced the launch of its prebuilt AI-powered automation solution.

One of America's largest mortgage servicers has been facing a significant challenge. The company, which was established in the early 1990s and operates across...

Inland Empire Health Plan (IEHP) has established itself as a prominent figure in the healthcare sector, ranking among the top 10 largest Medicaid health plans in the U.S. and holding the title of the largest not-for-profit Medicare-Medicaid public health plan nationwide.

Ushur, a leader in AI-powered Customer Experience Automation™ (CXA), has announced that Anthony Smolek has joined its executive leadership team as chief financial officer (CFO).