Simplifai, the secure AI automation provider, has been chosen by ERV Nordic to enhance the efficiency of their travel insurance claims handling processes.
This will be achieved by leveraging Simplifai’s pioneering AI Automation Platform in a bid to digitise ERV Nordic’s travel insurance claims management offering, enabling them to become more cost-efficient in the process.
Simplifai emerged victorious after competing against several global contenders in ERV Nordic’s Request For Proposal (RFP). The decision was primarily influenced by Simplifai’s ability to swiftly bring ERV Nordic’s offerings to the market, alongside the platform’s future-proof design, which includes features such as InsuranceGPT.
Speaking enthusiastically on the partnership, Hadi M’Barek, Nordic IT Director/CIO at ERV Nordic, stated, “Simplifai provides an AI Automation Platform that is highly suitable, adaptable, reliable and scalable to ERV Nordic’s needs. ERV Nordic is embarking on a digitalisation journey wherein usage of automation and AI plays an intrinsic role. We see Simplifai and its product as an important strategic part of our transformation. By implementing Simplifai’s AI Automation Platform, we expect to let technology handle lesser complex and repetitive tasks in order to focus our effort on more complex and challenging activities.”
Simplifai’s AI Automation Platform is renowned for its ability to provide quick, concise, and accurate natural language responses.
It streamlines operations for existing staff, handles additional workload efficiently, and operates round the clock, ultimately enhancing the customer experience and boosting employee satisfaction.
Bård Myrstad, Simplifai CEO, added, “Once we are running full-speed, Simplifai manages around 60-80% of the claims for many of our insurance customers. We want to deliver something similar to ERV Nordics, and to grow with them as they start their automation journey in claims management.”
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