Simplifai has partnered with Stillwater Insurance to automate its claims process, aiming to enhance customer service and operational efficiency.
This collaboration marks Simplifai’s first U.S. customer, representing a significant milestone for the AI-driven automation provider.
Through the collaboration, Simplifai’s Claims Intake Solution will enable Stillwater to streamline the handling of claims-related emails and attachments, reducing the need for manual data extraction and processing.
This, in turn, will allow employees to focus on more critical, value-oriented tasks.
Simplifai’s solutions are designed to integrate seamlessly into existing systems, providing end-to-end automation that can be customised to meet the specific needs of different industries.
This partnership is expected to significantly reduce Stillwater’s claims response time, particularly during peak periods, thereby meeting and exceeding customer expectations.
The improved efficiency will also lead to cost savings and support long-term business growth.
In a statement reflecting on the partnership, John Dole, CISO of Stillwater Insurance Group, expressed his excitement, “We are excited to use AI to help create a more efficient process. We chose Simplifai because of their professionalism and commitment to not compromise on security, compliance and data privacy.”
Mark Davey, President and CEO of Stillwater Insurance Group, added, “Our goal is to be the most trusted insurance company in the industry. In order to gain that trust, we need to respond to claims with speed and accuracy. This solution allows us to be much more efficient at the onset of a claim so we can focus on what we do best – taking care of our customers when they need us the most.”
Bård Myrstad, CEO of Simplifai, also shared his thoughts, “Our collaboration with Stillwater Insurance marks a significant milestone as we introduce our AI automation solutions to the world’s largest financial market. We are eager to demonstrate how our technology can transform the industry and deliver strong competitive advantage to Stillwater Insurance.”
As the partnership progresses, Simplifai and Stillwater Insurance may explore further opportunities to expand their AI automation capabilities, potentially revolutionising other aspects of Stillwater’s operations.
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