- 359 senior insurance professionals were surveyed, managing over $13tn in assets on their balance sheets
- Only 20% of respondents haven’t considered AI, whereas 29% of insurers have adopted AI, while the remaining 51% are exploring its implementation
- 73% use or plan to use AI to cut operational costs, while 39% apply it to underwriting risk
359 senior insurance professionals were surveyed, managing over $13tn in assets on their balance sheets
Goldman Sachs Asset Management’s 13th annual Global Insurance Survey: Risk and Resilience gathered insights from 359 senior professionals, including 296 Chief Investment Officers (CIOs), 42 Chief Financial Officers (CFOs), and 21 individuals holding both roles.
The survey provides a comprehensive outlook on key industry trends, covering topics such as economic conditions, asset allocation, return expectations, and portfolio construction.
With the surveyed insurance companies collectively managing over $13tn in balance sheet assets—representing nearly half of the global insurance sector—the findings offer a valuable perspective on the evolving role of artificial intelligence (AI) in the industry.
Only 20% of respondents haven’t considered AI, whereas 29% of insurers have adopted AI, while the remaining 51% are exploring its implementation
A key focus of the survey was the adoption of AI in the insurance sector.
While 29% of insurers reported currently using AI, a significant 51% are actively considering its implementation, reflecting strong industry-wide interest in AI-driven solutions.
Only 20% stated they were not considering AI at this time.
The widespread adoption and interest in AI highlight its perceived value in enhancing efficiency and decision-making.
Insurers see AI as having multiple applications, from automating administrative tasks to improving predictive modelling, ultimately supporting better risk assessment and customer service.
73% use or plan to use AI to cut operational costs, while 39% apply it to underwriting risk
The survey further revealed that insurers are prioritising AI for operational efficiency and risk management.
Among those already using or considering AI, 73% are leveraging the technology to reduce operational costs, while 39% are integrating AI into underwriting processes to improve risk evaluation.
As AI adoption continues to rise, insurers are expected to refine their strategies to harness its full potential, balancing innovation with regulatory compliance and ethical considerations.
The findings suggest that AI will play an increasingly central role in shaping the future of insurance, driving both efficiency gains and strategic decision-making across the sector.
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