Global InsurTech provider Duck Creek Technologies has announced a new SaaS partnership with Capricorn Mutual, the insurance division of member-owned organisation Capricorn, to overhaul its core insurance systems.
By adopting Duck Creek’s full-suite SaaS solutions, Capricorn Mutual aims to modernise its core insurance systems and provide enhanced experiences and products to its 30,000 small and medium-sized auto business members.
Duck Creek’s comprehensive suite—including Policy, Rating, Billing, Claims and Clarity (data and insights)—will be deployed through its OnDemand cloud delivery platform. This will replace Capricorn Mutual’s legacy technology stack, enabling more seamless, automated and member-centric service delivery.
Duck Creek Technologies specialises in modular and evergreen SaaS platforms for general and P&C insurers. Its OnDemand platform helps insurers quickly deploy scalable and user-friendly systems that support product innovation, automation, and efficient member services.
Capricorn Mutual operates under Capricorn, a member-owned organisation with a strong base of auto-trade businesses. Its goal is to support member businesses through insurance products that reflect the unique needs and risks faced in the industry.
The collaboration reflects Capricorn Mutual’s strategy to deepen member relationships, streamline internal processes, and continuously improve product and service offerings. The adoption of Duck Creek’s modular SaaS platform aligns with this vision, offering ease of integration and a modern user interface that reduces training time and operational costs.
Additionally, the platform’s powerful rating engine and automation capabilities are expected to significantly uplift the delivery of insurance solutions across Capricorn Mutual’s member base.
Capricorn Mutual chief executive officer of risk services Rod Scanlon said, “As a member-based organisation, strengthening our members’ businesses by delivering high-quality service and value is our priority. We believe that Duck Creek provides the technology platform we need to deliver on this commitment, now and into the future.”
Mr. Scanlon added, “We identified that technology should be a key enabler of our business strategy and objectives. Duck Creek enables us to enhance our automation capabilities, improve workflows and integrate our insurance system with our other member benefits solutions. Duck Creek’s evergreen and modular SaaS solutions provide a clean and intuitive team and member experience and a powerful rating engine. The Duck Creek platform offered us all the functionality and capabilities we could need to achieve these strategies.”
He further stated, “The ease of implementation and extremely natural and intelligent user interface decreases our teams training time on the system, which allow us to deliver more value to members sooner, with lower associated delivery costs.”
Duck Creek general manager APAC Christian Erickson said, “We’re thrilled to welcome Capricorn Mutual to the Duck Creek flock. Throughout the selection process, Capricorn Mutual rigorously reviewed and tested the range of solutions available in-market to ensure that their members would receive the best experiences and outcomes possible. Duck Creek is privileged to be recognized as the leading solution and we look forward to helping Capricorn Mutual build even deeper member relations.”
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