CLARA Analytics, a leading provider of artificial intelligence technology for insurance sector, has launched a new product designed to revolutionise insurance claims optimisation.
The product, known as Claims DocIntel Pro (formerly CLARA Optics), represents groundbreaking advancements with its deeper contextual analysis of legal demands and medical records.
This innovative product combines best-in-class generative AI with proprietary AI tools, identifying crucial details, assessing the risk of escalation, and providing actionable recommendations to claims managers.
The offering is designed to address the specific challenges associated with claims management.
Unlike generalist competitors that typically require user-generated prompts, Claims DocIntel Pro offers a preconfigured experience with deep contextual insights and no training required.
It proactively delivers actionable, data-driven recommendations, enabling high-value claim interventions, saving time, and preventing losses from escalating.
One of the standout features of CLARA Analytics is its large contributory database of closed claims, drawing from the experience of multiple carriers.
This extensive database allows the company to develop a deep contextual understanding of medical and legal risk, recognising patterns, pinpointing hidden risk factors, assessing potential outcomes, and delivering actionable recommendations.
Claims DocIntel Pro delves deeply into medical and claims contexts, identifying treatment patterns, omissions by plaintiff attorneys, and critical language such as maximum medical improvement (MMI) and return to work (RTW).
It provides advanced claims intelligence out of the box, with no learning curve or customisation needed.
New customers can begin seeing benefits in a matter of weeks. CLARA Analytics plans to extend the product further in early 2025, incorporating integrated attorney and provider scoring, treatment pricing insights, overbiling detection, expanded fraud indicators, and more.
Heather H. Wilson, CEO of CLARA Analytics, stated, “Claims DocIntel Pro is a game-changer because it’s designed and built by casualty insurance industry veterans. It’s specifically aimed at helping professional claims adjusters to be more efficient and more effective. Claims DocIntel Pro identifies bad faith doctrines, time-sensitive conditions, and key medical issues. It even generates summaries, treatment timelines, and alerts to guide adjusters on the next best actions.
“CLARA has a track record of consistently delivering meaningful ROI for our clients. Our CLARAty.ai platform is purpose-built to transform the way claims management teams work. We deliver game-changing results because everything we do is laser-focused on improving claims management outcomes. We’re excited about this major step forward in the evolution of our product,” she continued.
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