Branch Insurance has recently collaborated with Kyber, an AI-driven technology provider specialising in workflow automation, to optimise its claims notification process.
This partnership comes in response to Branch Insurance’s need to improve efficiency in managing claims correspondence as the company continues to grow, according to InsurTech Insights.
As demand increased, the manual process of drafting and sending claims notifications became increasingly unsustainable, leading Branch to seek a more streamlined, automated solution.
Kyber’s platform provided a fitting answer, offering capabilities that enhance both operational efficiency and customer satisfaction.
Branch Insurance leverages data-driven solutions to provide a simplified insurance experience, automating various aspects of the claims process to reduce friction for its customers.
By focusing on the integration of technology and automation, Branch aims to scale its operations without compromising on quality or customer experience. This aligns with Kyber’s mission to empower businesses with AI-enhanced tools to boost productivity and compliance through automated workflows.
Kyber’s AI-powered platform offers Branch a suite of advanced tools for claims correspondence. At the core is its automated drafting feature, which utilises AI to create claim notices using pre-set templates, cutting the time spent on drafting by more than 60%. The platform also includes real-time collaboration capabilities, allowing Branch’s claims team to instantly review and approve documents. This feature, along with Kyber’s centralised template library, supports regulatory compliance by maintaining a standardised approach and a comprehensive audit trail.
Since implementing Kyber’s technology, Branch Insurance has reported significant productivity improvements. The average time adjusters spend on claims correspondence has decreased by 65%, freeing them up for more complex tasks and enhancing overall productivity. Additionally, the end-to-end time for drafting, reviewing, and sending claim notices has been reduced from hours to minutes, significantly increasing response times and customer satisfaction. Kyber’s template-driven language tools have also contributed to fewer errors, supporting compliance and elevating the quality of communication with clients.
“Branch’s success demonstrates the power of Kyber’s AI in accelerating processes and promoting consistency and compliance in claims handling,” noted Sav Gadoo, Co-Founder of Kyber. “Our platform removes workflow bottlenecks, allowing adjusters to work more efficiently and focus on higher-value tasks.”
Branch’s partnership with Kyber has modernised its claims management system, enabling the company to keep pace with growing operational demands while upholding high standards of customer service. This collaboration underscores Branch’s commitment to innovation and Kyber’s ability to enhance critical workflows through AI-driven automation.
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