Consumer Platforms

Intersys, a UK-based technology, has launched a new AI in the Workplace Governance Policy Template designed to help insurers, MGAs, brokers and market service providers manage risks in relation to AI adoption.

Intersys releases AI risk policy for insurance sector

Intersys, a UK-based technology, has launched a new AI in the Workplace Governance Policy Template designed to help insurers, MGAs, brokers and market service...
Customers typically enter the claims process at one of the most stressful points in their lives, and the industry’s traditional approach has often added friction rather than relief. Poor communication, unclear next steps and manual workflows all heighten anxiety, resulting in dissatisfaction and, ultimately, churn.

Three ways insurers can transform the claims journey

Customers typically enter the claims process at one of the most stressful points in their lives, and the industry’s traditional approach has often added...
Pro Global, a leading advisor in the specialist insurance sector, has launched its own Solicitors Regulation Authority (SRA) registered law firm, to manage complex claims litigation.

Pro Global reveals Pro Legal to streamline complex claims

Pro Global, a leading advisor in the specialist insurance sector, has launched its own Solicitors Regulation Authority (SRA) registered law firm, to manage complex...
Neutrinos, a leading provider of AI-powered automation technology for insurers, has been selected by Mutakamela Insurance Company, a subsidiary of Abu Dhabi National Insurance Company (ADNIC), to develop a new digital platform for SME Health and Motor insurance services.

Mutakamela Insurance selects Neutrinos to power digital platform

Neutrinos, a leading provider of AI-powered automation technology for insurers, has been selected by Mutakamela Insurance Company, a subsidiary of Abu Dhabi National Insurance...
InsurTech startup Pibit AI, which builds AI-powered underwriting technology for insurers, has secured $7m in fresh funding as it looks to accelerate development of its platform and expand its team.

Pibit AI raises $7m to boost insurance platform

InsurTech startup Pibit AI, which builds AI-powered underwriting technology for insurers, has secured $7m in fresh funding as it looks to accelerate development of...
HawkSoft, a long-standing provider of agency management systems for insurance professionals, has formed a strategic partnership with Liberate, an AI automation firm dedicated to building voice-driven tools specifically for the insurance sector.

HawkSoft and Liberate bring Voice AI to insurance agencies

HawkSoft, a long-standing provider of agency management systems for insurance professionals, has formed a strategic partnership with Liberate, an AI automation firm dedicated to...
openIDL, an initiative of the Linux Foundation, dedicated to modernising and standardising insurance data across the global market, has launched the industry’s first free and open production-ready insurance data standard.

openIDL unveils first open insurance data standard

openIDL, an initiative of the Linux Foundation, dedicated to modernising and standardising insurance data across the global market, has launched the industry’s first free...
After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in late 2024, following an arduous slog that underlined that customer expectations and reality are rarely aligned. Insurance claims can often feel eerily similar, littered with endless forms and subpar digital systems. For many consumers, the process has become a 'Wonderwall' they just can't climb.

Can insurers really keep up as customer expectations shift?

After hours of doing battle with frustrating online forms, captcha loops, and AI chatbots, many fans finally managed to secure Oasis reunion tickets in...
Scenario-Based Machine Learning (SBML) is emerging as a powerful refinement to traditional portfolio optimisation techniques used across the insurance industry. Instead of relying on simplified, linear assumptions, SBML applies machine learning to thousands of stochastic scenarios, enabling models to detect complex interactions, non-linear responses and multi-objective trade-offs. The approach gives insurers a dynamic framework capable of reflecting regulatory capital demands, liability structures and shifting risk appetites more realistically than conventional optimisation tools.

What’s pushing insurers toward scenario-based ML?

Scenario-Based Machine Learning (SBML) is emerging as a powerful refinement to traditional portfolio optimisation techniques used across the insurance industry. Instead of relying on...
A familiar phrase often surfaces in compliance and risk discussions across the insurance sector: “This product isn’t regulated for AML, so we don’t need to monitor it.” In many markets, that assumption is supported by existing rules. Regulatory frameworks largely focus on life insurance policies, while non-life products such as motor, property, travel, and liability insurance rarely fall within formal AML requirements.

Insurance AML blind spots explained

A familiar phrase often surfaces in compliance and risk discussions across the insurance sector: “This product isn’t regulated for AML, so we don’t need...
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