Tag: Ushur

Ushur, a leader in AI-powered Customer Experience Automation (CXA), has introduced a new self-service solution tailored for financial institutions to automate Know Your Customer (KYC) and paperless enrolment processes.

It is no secret that the customer experience is one of the biggest modern battlegrounds for business. Despite this, many companies still fail to offer end-to-end streamlined experiences. Ushur was designed to change this.  

IEHP, a prominent healthcare provider, has consistently relied on Ushur for its strategic communication automation needs. This partnership has seen the successful launch of over 265 campaigns in various languages since May 2022, effectively reaching 619K IEHP members.

Ushur, a leading provider of AI-Powered Customer Experience Automation™ (CXA), is set to integrate its award-winning platform into the Five9 CX Marketplace, as part of a new collaboration.

Ushur recently delved deeper into the topic of customer expectations as a vital part of the customer experience. 

Low Code No Code (LCNC) software, a transformative innovation in the realm of application development, caters to individuals lacking coding experience. These platforms offer intuitive drag-and-drop interfaces, enabling users to craft applications effortlessly. InsurTech Ushur delves into the fundamental aspects of LCNC software, exploring its significance, key components, and the potential impact on businesses.

In the rapidly evolving world of group benefits, companies are doubling down on strategies that enhance their interactions and boost operational efficiency. Especially during the peak seasons, these firms are navigating a maze of challenges, with effective communication emerging as a paramount concern.

Navigating the insurance claim process often comes during challenging times for customers. Following an accident, emergency, or even a natural calamity, individuals typically feel apprehensive and uncertain. This anxiety can be exacerbated if the claim experience further contributes to their distress, whether it's due to the damage to their possessions or physical injuries.

For many insurers, providing a satisfactory customer experience is at the forefront of their ambitions. One such InsurTech is Usher, who prides themselves on their industry-leading solution, Customer Experience Automation (CXA) platform. But why is this solution so groundbreaking? And can it be the silver bullet many carriers need?

AI's evolution has brought to the forefront two key terms: Deep Learning and Machine Learning. Are they the same, or do they represent distinct facets of AI? Ushur, a customer experience automation company, has explored the difference between the two.