Markel, the insurance division of Markel Group Inc., has successfully migrated its Guidewire ClaimCenter from an on-premise system to Guidewire Cloud.
This transition is part of Markel’s broader digital transformation strategy aimed at improving efficiency, scalability, and system performance in its U.S. specialty lines operations, according to InsurTech Insights.
Guidewire, a leading provider of insurance software solutions, and PwC, a Guidewire PartnerConnect Consulting Global Strategic member, played key roles in executing the migration.
The move is intended to enhance operational agility, simplify IT management, and improve claims processing for Markel.
By leveraging cloud-based solutions, the company aims to automate system maintenance and updates, allowing its teams to focus on delivering value to customers and partners. Additionally, Markel is preparing to migrate its Guidewire BillingCenter to the cloud, further strengthening its digital infrastructure.
Markel has been a long-standing Guidewire customer, consistently investing in modern technology to improve claims management.
The company’s international division, Markel International, has also adopted Guidewire ClaimCenter as its new claims management system for its International Wholesale operations.
As part of the migration, Markel has integrated Guidewire Compare and Guidewire Explore, enabling continuous claims performance monitoring, industry benchmarking, and operational efficiency enhancements.
The project was executed with PwC’s support, ensuring smooth change management and business readiness throughout the transition. Markel’s adoption of Guidewire Cloud also provides access to Guidewire Analytics and best-in-class InsurTech solutions available on the Guidewire Marketplace and within the PartnerConnect ecosystem.
Markel chief information officer Morris Taylor said, “Migrating ClaimCenter onto Guidewire Cloud enables us to automate and transfer system maintenance and updates to Guidewire so our teams can increase their focus on delivering value to our customers and partners.”
Markel chief claims officer Jamie Carsey added, “The successful implementation of Guidewire ClaimCenter, combined with the migration to Guidewire Cloud, not only modernizes our claims organization, but improves the customer experience, making it faster and easier to process claims for our clients. The migration also gives us access to improved data and insights to help us drive business decisions, providing an overall better experience for everyone.”
Markel International managing director – claims Chris O’Shea said, “In today’s fast-paced and interconnected world, clients and their brokers expect their insurance partner to be able to assess and settle claims in a timely manner. We’re therefore delighted to be collaborating with Guidewire to implement ClaimCenter across our International Wholesale platform. This tool reflects our long-term commitment to continue to invest in our future through innovative technologies, in order to drive operational efficiency and enhance services and response times for clients globally. Implementing Guidewire ClaimCenter will further enhance our ability to deliver a timely, clear and consistent service throughout the claims lifecycle.”
PwC global & US Guidewire alliance leader Imran Ilyas said, “We are thrilled to have collaborated with Markel on their successful transition of ClaimCenter to the cloud. This move not only enhances their operational agility but also positions them to seamlessly integrate cutting-edge solutions, providing their clients with real-time capabilities and facilitating the rapid implementation of new technologies.”
Guidewire senior vice president of professional services Michael Mahoney said, “We thank Markel for entrusting Guidewire Cloud as the technology foundation for its business strategy and success now and into the future, beginning with the enhancement of its claims operations. We congratulate Markel on its successful ClaimCenter migration onto Guidewire Cloud, and we look forward to helping the company continue its mission of creating tailored coverage solutions for even the most complex needs and being there for people when they need them the most.
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