Waterdrop Inc., a leading technology platform specialising in insurance and healthcare services with a positive social impact, has announced a strategic integration with DeepSeek to advance its AI-driven insurance ecosystem.
The partnership marks a significant step forward for both companies, aiming to accelerate business growth through innovative large-scale AI applications tailored for insurance scenarios, according to FF News.
The primary objective of this collaboration is to transform traditional insurance agents into expert consultants, boosting service precision and efficiency.
By integrating intelligent solutions across sales support, quality assurance, risk management, and product innovation, the companies seek to drive a transformative leap in the overall efficiency of the insurance service chain.
Waterdrop is known for its commitment to leveraging internet technology to promote inclusive insurance and drive sustainable industry development.
The company’s technology-driven strategy focuses on improving the efficiency of the entire insurance service chain through innovative, productivity-enhancing solutions.
DeepSeek, a company specialising in advanced AI models, plays a crucial role in this initiative by providing the technical backbone needed for large-scale insurance model integration.
With its expertise in AI, DeepSeek helps develop multi-modal interaction systems, including voice and text, that manage complex dialogues and assist with sales strategies.
As part of its innovation roadmap, Waterdrop has introduced its Large-scale AI Model Insurance Quality Inspection Solution.
This technology leverages contextual semantic understanding and long-text reasoning to deeply analyse conversations, user intent, and emotional tone.
The solution ensures 100% coverage across all communication channels, including voice interactions and enterprise WeChat chat records, while reducing operational costs by over 50% compared to traditional manual inspections (excluding initial development costs).
Additionally, Waterdrop is using AI and big data analytics to design personalised insurance products tailored for specific demographic segments, such as the elderly, expectant mothers, and individuals with chronic health conditions. This strategy addresses disparities in healthcare access and empowers underserved groups to obtain essential health insurance.
In 2024, Waterdrop introduced 174 tailored insurance products, which now account for more than 92% of its offerings. This shift from generic models to highly targeted product alignment highlights Waterdrop’s commitment to reshaping the insurance industry through innovative and technology-driven approaches.
“Since its establishment, Waterdrop has been dedicated to leveraging internet technology to promote inclusive insurance and drive the sustainable development of the industry through innovative, productivity-enhancing solutions. The Company is focused on improving the efficiency of the entire insurance service chain,” Waterdrop founder and CEO Shen Peng said.
“As part of its technology-driven strategy, Waterdrop is actively exploring the deep integration of large-scale AI models into insurance service scenarios, accelerating innovation in product offerings, and continuously refining its solutions to meet the diverse needs of users,” Shen added. “By doing so, Waterdrop aims to empower individuals with access to better healthcare services at more affordable costs, further underscoring its mission to make quality insurance accessible to all.”
Copyright © 2025 InsurTech Analyst
